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 enlarge | Authors: Kenneth H. Blanchard, Sheldon Bowles
Publisher: William Morrow
Category: Book
List Price: $22.95
Buy Used: $0.05
You Save: $22.90 (100%)
New (62) Used (168) Collectible (15) from $0.05
Rating:  123 reviews
Sales Rank: 1408
Media: Hardcover
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.4 x 5.6 x 0.8
ISBN: 0688123163
Dewey Decimal Number: 658.812
EAN: 9780688123161
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Customer Service Bible February 18, 2007
Anthony J. Zagarino
3 out of 3 found this review helpful
Raving Fans should be a prerequisite for anyone taking a customer service job at any company. Here, in a very compact and easy to read book, are the three secrets to customer service. Business owners: read it, study it, live it, and then make all of your employees read it!
Raving Fans is an excellent resource. February 17, 2007
Maria Miranda (Orange, CA USA)
0 out of 1 found this review helpful
Our company V.P. distributed a book to each of his sales staff as a goal to read and follow. The book gave me motivation and techniques to make our customers feel appreciated!
Raving Fans January 15, 2007
C. A. Geiger
0 out of 2 found this review helpful
A vision that can set you apart from other servicing organizations. A servicing differential mentality!
Raving Fan January 12, 2007
Christy Carmichael (Las Vegas, NV)
This phenomenal philosophy of customer care is told through a deceptively simple story. The message became more and more powerful to me over time. I would recommend this book to anyone who values customers and referrals in their business.
A must read for ANYONE January 10, 2007
Emily Bettevy (Lafayette, Louisiana)
The president of my company gave me this book when I was hired full-time (in 2001). I'm not with that company any more, but the book is always on my bookshelf because the message is that important to me. Even six years later, the importance of EXCEPTIONAL customer service is always at the back of mind, because of Raving Fans. I wish EVERYONE would read this...I especially make this wish when treated poorly by those in "customer service" or the "service industry."
The stories in the book are silly, but they prove their point. The book is short and easy to read. As simple as it is and as silly as the stories are, this is one of the most important books I've ever read.
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