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 enlarge | Authors: Kenneth H. Blanchard, Sheldon Bowles
Publisher: William Morrow
Category: Book
List Price: $22.95
Buy Used: $0.04
You Save: $22.91 (100%)
New (66) Used (172) Collectible (15) from $0.04
Rating:  123 reviews
Sales Rank: 1648
Media: Hardcover
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.4 x 5.6 x 0.8
ISBN: 0688123163
Dewey Decimal Number: 658.812
EAN: 9780688123161
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Dust Cover Missing. Help save a tree. Buy all your used books from Green Earth Books. Read -> Recycle -> Reuse!
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| Customer Reviews:
 I'm a Raving Fan! July 4, 2007
Xenia Ambatzoglou (Fairview, NJ)
2 out of 3 found this review helpful
I thoroughly enjoyed reading this book and was awakened by the trueness that lies in it's simplicity! Even for those who are not avid readers, this book is fun and easy to read and you get so much out of it. It helps put customer service in perspective by understanding your own standards and expectations, as well as, your customers. I recommend it to anyone who deals with people, which would be most people!
 Basic points, ridiculous story. May 4, 2007
Tara Adams (SC)
4 out of 4 found this review helpful
The three "secrets" for creating Raving Fans that this book discusses are very basic principles. Of course, in today's society, customer service has been flushed down the drain and I know many companies who need to have these basic principles shoved down their throat. However, the storyline in this book completely takes away from these principles. I understand the authors were attempting to make it more interesting, and I could even deal with the "Fairy Godmother" part of the story, but the companies used to illustrate "raving fan service" are completely illogical, and I feel that this really took away from the basic customer service principles that the book conveys.
Yet another over-rated business book... March 11, 2007
Walter Mitty (New Hampshire, USA)
7 out of 8 found this review helpful
Remember "Who Moved My Cheese"? How about "One Minute Manager"?
Why is it people don't have the intestinal fortitude to call a bad business book a bad business book? Everyone seems to feel obligated to pass on the titles of these tossed-off-in-an-afternoon-over-a-glass-of-wine books.
This one in particular says you should give GREAT service, not just good service. Since that wouldn't be a very long book, the author adds in a string of totally-unrelated references to golf, since we all know all business people must pretend to be avid golfers.
Save your time, and save your money. This is common sense packaged in a shiny wrapper.
Raving Fans - a must have item. February 20, 2007
Kathleen C. Couch
3 out of 6 found this review helpful
If you go to work, read this book. It applys in all work and business situations. Makes customers, employees, and managers/owners happy. I can't say enough. PLEASE READ!! You won't regret it.
Great Sales/Customer Sevice Tool February 19, 2007
D. M. Fritzke (Milwaukee, WI USA)
3 out of 5 found this review helpful
I ask all of my staff to listen too or read this book. Very easy to read and only an hour or so to listen too. It is a good reminder of why we have jobs and why we need to serve our customers no matter who they are.
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