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 enlarge | Authors: Kenneth H. Blanchard, Sheldon Bowles
Publisher: William Morrow
Category: Book
List Price: $22.95
Buy Used: $0.04
You Save: $22.91 (100%)
New (65) Used (172) Collectible (15) from $0.04
Rating:  123 reviews
Sales Rank: 1623
Media: Hardcover
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.4 x 5.6 x 0.8
ISBN: 0688123163
Dewey Decimal Number: 658.812
EAN: 9780688123161
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: With pride from Motor City. All books guaranteed. Best Service, best prices.
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| Customer Reviews:
Great ideas in an easy to read format September 15, 2007
Richard Strautman (Port Washington, NY United States)
2 out of 2 found this review helpful
I used this book as the basis for educating several of my small business owner clients on how to create raving fans. When I first started the book, I was turned off by the story telling approach. Then I realized that there was real content on how to produce top quality customer service. I made a list of great ideas from the book and easily got dozens of good ideas.
I would recommend this book because it quickly gets the point across on the importance of raving fans and how to generate them.
 Effective Review on this Book.. September 1, 2007
Edmund V. Faggioli
3 out of 3 found this review helpful
A review doesn't have to be 5 paragraphs. This book was a simple story which illustrated a simple point about customer service. That's it. I purchased it thinking I would have "Raving Fans" but the book is far too simple and effective service is more complex. If you're hungry for growth and knowledge don't read it or feel influenced to purchase it. It's something I would imagine a very low level customer service worker reading for a little inspiration. If you're starving for just a little inspiration and 2nd grade storytelling, then purchase it.
raving fans: a revolutionary approach to customer service September 1, 2007
J. Bergman (whitefish, mt)
3 out of 3 found this review helpful
this is a good book, with good solid business philosophy put across in a very readable, if a little campy, format. the frame stories are effective, but i think the essence of this work could have been communicated in even fewer pages.
Raving Fans August 4, 2007
H. J. Fleischmann
1 out of 2 found this review helpful
Simple read that opens a lot of questions on customer service. Recommend for any one who serves the reatil public.
Raving Fans July 31, 2007
Christopher E. C. Reid (SC)
2 out of 3 found this review helpful
This is a great motivational business book to read to get you inspired. It also reads easy and is slightly funny.
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