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 enlarge | Authors: Kenneth H. Blanchard, Sheldon Bowles
Publisher: William Morrow
Category: Book
List Price: $22.95
Buy Used: $0.04
You Save: $22.91 (100%)
New (66) Used (172) Collectible (15) from $0.04
Rating:  123 reviews
Sales Rank: 1635
Media: Hardcover
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.4 x 5.6 x 0.8
ISBN: 0688123163
Dewey Decimal Number: 658.812
EAN: 9780688123161
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Dust Cover Missing. Help save a tree. Buy all your used books from Green Earth Books. Read -> Recycle -> Reuse!
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| Customer Reviews:
 Nice concept...poor execution March 23, 2008
K. Simonelic II (Arizona)
I'm excited by the concept of Raving Fans, but the author uses a storytelling approach with a fairy god mother (no kidding) to talk about a few simple principles.
Move Your Clients Up the Ladder of Loyalty March 10, 2008
Mark Raciappa (Tallahassee, FL USA)
As with any approach to business improvement, sometimes you just have to go back to the basics. There is still application in business for "the golden rule" and all of us can "give back" by mentoring someone who is trying to learn what we have gained through experience. Beyond that we are only limited by our ability to translate what we "hear" from our clients and use our imaginations to delight them. In the end, we must differentiate ourselves (positively) and stand above the crowd. We must also inspire our Team to do so as well, for that is how long-term results are achieved. This book, through the use of storytelling (and some fantasy), illustrates how we can turn those "shoppers" into clients for life who can't stop bragging about us and buying from us. Read this book, brainstorm with your Team, and set your company apart!
 Fun to read. Makes great points. January 13, 2008
Bob (Robert) MacLafferty (Chattanooga, SC United States)
1 out of 1 found this review helpful
Having satisfied customers is no longer enough. "If you really want a booming busines, you have to create Raving Fans", is what the new Manager hears in this book. "Is your customer service slogan "NO WORSE THAN THE COMPETITION?"
This book is written in the parable style of the One Minute Manager. It is a very enjoyable and quick read. If you are paying attention, there are regular, well-marked, and powerful truths taught about creating Raving Fans!
Raving Fans January 9, 2008
K. Poe (California)
0 out of 1 found this review helpful
The book is a great book and although purchased as a used book, looked like new. Received in a timely fashion as this was during the holidays.
Great Book. January 7, 2008
I. Swinton (Salt Lake City, Utah)
1 out of 2 found this review helpful
Fantastic book about thinking outside the box and filling the need that you see in any market.
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