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Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)

Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)

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Author: Rohit Ramaswamy
Publisher: Prentice Hall PTR
Category: Book

Rating: 4.0 out of 5 stars 6 reviews
Sales Rank: 241820

Media: Paperback
Pages: 464
Number Of Items: 1
Shipping Weight (lbs): 1.8
Dimensions (in): 9.2 x 7.5 x 1.1

ISBN: 0201633833
Dewey Decimal Number: 658.812
EAN: 9780201633832
ASIN: 0201633833

Publication Date: May 25, 1996
Shipping: Eligible for Super Saver Shipping
 
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Comments: Hardback (pictorial boards). Addison-Wesley 1996. Binding solid, pages clean, no highlighting or underlining. Minimal wear & fading to boards & pages; bottom corners mildly bumped. No dustjacket, presumably as issued.
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