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4.Telesales Tips From The Trenches: Secrets of a Street-Smart Salesman
5.Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
6.How to Sell More, in Less Time, With No Rejection : Using Common Sense Telephone Techniques, Volume 1 (How to Sell More, in Less Time, with No Rejection)
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9.Introduction to Mobile Advertising, How to Setup, Create and Manage Ads for Mobile Telephones
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 Technoselling: How to Use Today's Technology to Increase Your Sales
Authors: Ed Callaghan, Peter W. Nauert

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Sales Rank: 2978921
Category: Book
ASIN: 0964522500
Publication Date: November 1995
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Encyclopedia of Telemarketing 
enlarge enlarge  		 Encyclopedia of Telemarketing
Authors: Richard L. Bencin, Donald J. Jonovic

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Sales Rank: 2033069
Category: Book
ASIN: 0132759187
Publication Date: April 1989
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Call Center Agent Turnover and Retention: The Best of Call Center Management Review 
enlarge enlarge  		 Call Center Agent Turnover and Retention: The Best of Call Center Management Review
Authors: L. Ahearn, B. Bauer, S. Burchman, Jb. Kerwin, J. Carver, M. Cline, S. Hush, R. Kingsland, G. Levin, J. Mayben

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Sales Rank: 2170265
Category: Book
ASIN: 0970950799
Publication Date: August 1, 2002
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