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Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
3.The Ultimate Question: Driving Good Profits and True Growth
4.Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
5.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
7.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
10.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Ultimate Question: Driving Good Profits and True Growth
5.Bag the Elephant!: How to Win and Keep Big Customers
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
8.Answering the Ultimate Question: How Net Promoter Can Transform Your Business
9.Microsoft Dynamics CRM 4.0 Unleashed
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Most Wished For
1.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
2.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The Ultimate Question: Driving Good Profits and True Growth
9.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
10.The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
 

Customer Service



    
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Raving Fans: A Revolutionary Approach To Customer Service 
enlarge enlarge  		 Raving Fans: A Revolutionary Approach To Customer Service
Authors: Kenneth H. Blanchard, Sheldon Bowles

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New (67) Used (172) Collectible (14) from $0.04

Rating: 4.0 out of 5 stars 123 reviews
Sales Rank: 1848
Category: Book
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Condition: Dust Cover Missing. Help save... more
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
enlarge enlarge  		 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli

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Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 6744
Category: Book
ASIN: 0071548335
Publication Date: June 13, 2008
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The Ultimate Question: Driving Good Profits and True Growth 
enlarge enlarge  		 The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld

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Rating: 4.0 out of 5 stars 66 reviews
Sales Rank: 4674
Category: Book
ASIN: 1591397839
Publication Date: March 2, 2006
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations 
enlarge enlarge  		 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard Berry, Kent Seltman

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Rating: 4.5 out of 5 stars 11 reviews
Sales Rank: 13088
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ASIN: 0071590730
Publication Date: May 19, 2008
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results 
enlarge enlarge  		 Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author: Jack Mitchell

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New (48) Used (68) Collectible (12) from $1.66

Rating: 4.5 out of 5 stars 33 reviews
Sales Rank: 7190
Category: Book
ASIN: 1401300340
Publication Date: June 11, 2003
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know 
enlarge enlarge  		 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer

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New (52) Used (54) Collectible (5) from $3.62

Rating: 4.5 out of 5 stars 79 reviews
Sales Rank: 11559
Category: Book
ASIN: 188516730X
Publication Date: August 25, 1998
Availability: Usually ships in 1-2 business days
Condition: Some highlighting. We guarantee... more


How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients 
enlarge enlarge  		 How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Author: Jeffrey J. Fox

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New (60) Used (124) Collectible (6) from $0.07

Rating: 3.5 out of 5 stars 68 reviews
Sales Rank: 9535
Category: Book
ASIN: 0786865954
Publication Date: May 17, 2000
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Salesforce.com For Dummies (For Dummies (Computer/Tech)) 
enlarge enlarge  		 Salesforce.com For Dummies (For Dummies (Computer/Tech))
Authors: Tom Wong, Liz Kao

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New (42) Used (13) from $13.42

Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 12980
Category: Book
ASIN: 0470318120
Publication Date: August 4, 2008
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Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books) 
enlarge enlarge  		 Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Author: Jeffrey Gitomer

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Rating: 4.5 out of 5 stars 47 reviews
Sales Rank: 11812
Category: Book
ASIN: 0131735365
Publication Date: March 3, 2006
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The Big Book of Customer Service Training Games (Big Book Series) 
enlarge enlarge  		 The Big Book of Customer Service Training Games (Big Book Series)
Authors: Peggy Carlaw, Vasudha K. Deming

List Price: $24.95
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Rating: 4.5 out of 5 stars 25 reviews
Sales Rank: 26677
Category: Book
ASIN: 0070779740
Publication Date: September 1, 1998
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