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Working with Microsoft Dynamics(TM) CRM 4.0 | 
 enlarge | Authors: Jim Steger, Mike Snyder
Publisher: Microsoft Press
Category: Book
List Price: $49.99
Buy New: $24.99
You Save: $25.00 (50%)
New (37) Used (12) from $18.10
Rating:  5 reviews
Sales Rank: 19950
Media: Paperback
Edition: 2
Pages: 624
Number Of Items: 1
Shipping Weight (lbs): 2.5
Dimensions (in): 9.1 x 7.2 x 1.4
ISBN: 0735623783
Dewey Decimal Number: 658.812028553
EAN: 9780735623781
ASIN: 0735623783
Publication Date: March 10, 2008
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook , Microsoft Office InfoPath , and Microsoft SharePoint Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. Key Book Benefits: Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field Provides case studies, integration and performance guidelines, and toolsets Includes code samples, and demo data will be available on the Web
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| Customer Reviews:
 Good condition and fast delivery July 12, 2008
Midnight Oil
0 out of 4 found this review helpful
Good condition and fast delivery. It only took 10 days before I received it in New Zealand. Will trade again
 Decent book... July 3, 2008
Justin Hersh
1 out of 1 found this review helpful
The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.
Great book for Dynamics CRM newbie June 17, 2008
S. Kuhmonen (Finland)
This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. But some things weren't as obvious and this book gave good insight into the inner workings of the system. Also customizations, sotfware development etc are covered.
The only thing that's not great is the fact that this book is probably not enough for the MCP tests. But that's not the point of the book anyway.
I recommend this book to anyone wanting to work with Dynamics CRM, be they engineers or technical end-users.
Exactly what I needed May 29, 2008
Lady in Red (Finland)
Working with Microsoft Dynamics(TM) CRM 4.0 is my main paperback reference book for MS CRM. What's not included here, I can find from Resource Center inside Dynamics CRM.
Very thorough as reference matter... April 14, 2008
Ian R. Gilyeat (Gilbert, Arizona, USA)
10 out of 10 found this review helpful
This is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.
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