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| | The Administrative Professional: Technology & Procedures (with CD-ROM)
Author: Patsy Fulton-calkins
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| | IT Architecture Toolkit (Harris Kern's Enterprise Computing Institute Series)
Author: Jane Carbone
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| | Enterprise Data Center Design and Methodology (Sun BluePrints, The Official Sun Microsystems Resource Series)
Author: Rob Snevely
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| | Training Within Industry: The Foundation Of Lean
Author: Donald A. Dinero
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| | Keeping Score: Using the Right Metrics to Drive World Class Performance
Author: Mark Graham Brown
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| | Baldrige Award Winning Quality -- 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality)
Author: Mark Graham Brown
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| | The Office: Procedures and Technology
Authors: Mary Ellen Oliverio, William R. Pasewark, Bonnie R. White
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| | The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
Author: Keith Dawson
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| | The Lean Office: COLLECTED PRACTICES AND CASES (Insights on Implementation)
Publisher: Productivity Press
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| | The Myth of the Paperless Office
Authors: Abigail J. Sellen, Richard H. R. Harper
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