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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests |  | Authors: Gabe Zichermann, Joselin Linder Publisher: Wiley Category: Book
List Price: $24.95 Buy New: $14.55 as of 7/30/2010 05:25 CDT details You Save: $10.40 (42%)
New (34) Used (8) from $14.55
Seller: sbd- Rating: 18 reviews Sales Rank: 29242
Media: Hardcover Pages: 240 Number Of Items: 1 Shipping Weight (lbs): 0.9 Dimensions (in): 9.1 x 6.2 x 1
ISBN: 0470562234 Dewey Decimal Number: 658.812 EAN: 9780470562239 ASIN: 0470562234
Publication Date: March 29, 2010 Availability: Usually ships in 1-2 business days
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Amazon.com Review Advertising is dead. You may not realize it, but you and everyone you know engages, possibly unsuspectingly, in some form of a game multitasking as an ingenious marketing device. Game-Based Marketing illustrates the pervasiveness of games today in business marketing, and how to better use them to create an engaged and loyal customer base. Game-Based Marketing will: - Explain the growing phenomenon of game-based marketing and how it works
- Show marketers how to develop games to incorporate into their marketing strategy
- Share fascinating examples of marketing games already in play including Jigsaw.com; Chase Picks Up The Tab; the iconic McDonald’s Monopoly Game that reportedly generates nearly one-hundred million dollars in incremental revenue per year; and United Airlines Mileage Plus where team pint competitions and real-world scavenger hunts for miles accrue millions annually.
Provocative and instructive, Game-Based Marketing’s message is clear: Use the tools in this book to put games in your marketing mix now… or you’ll be out of the game altogether. Top 5 Ways to Gameify Your Business From Foursquare on the iPhone to an online game of Farmville, not to mention the frequent fliers popularized in the Academy Award nominated film, Up in the Air, playing "everyday games" has become nothing short of a pop culture obsession. Driving unprecedented consumer engagement to smart brands like Chase and the US Army, loyalty programs and marketing games are marketing’s best bet for the future of advertising. It’s easier than you think to bring the power of games to your business. Using the breakthrough lessons in Game-Based Marketing, you can start adding game mechanics to your marketing mix in 5 easy steps: 1. What consumer behavior are you trying to drive? Don’t just think about broad or bottom line objectives (“more engagement”, “greater brand exposure”) when considering ways in which you’d like to effect the behavior of your consumer base, but instead, focus in on easy-to-achieve activities that will have an overall impact on your bottom line. For example: incentivize the sending of product endorsements to friends. The more specific you can be, the easier it is to build game mechanics around. Some behaviors are best left un-incentivized, however, a topic we cover closely in Chapters 1 & 2. 2. Assign points to those behaviors. Think about how much value each of the behaviors has to your business and assign points to each action accordingly. Points should be weighed relatively, so if opening a new account is ten times more valuable than clicking on an advertiser’s link, make sure the point system reflects that reality. Want to learn more about just how point systems function? Check out Chapters 3 & 4. 3. Create a leaderboard to display points. Just like the Employee of the Month plaques at restaurants, create a socially-networked leaderboard that allows users to feel like they are accomplishing something relative to their friends and peers—A little encouragement goes a long way. You’ll find a plethora of leaderboard dos & don’ts in Chapter 4. 4. Develop challenges and message them. Just like Frequent Flyer promotions, creating simple challenges can have a profound effect on user behavior once they are connected to your community. Keep your challenges fresh and topical by knowing your players – Chapter 7 gives you riveting insight on exactly who is playing. 5. Make “fun” your goal! Whether your business is finance or funerary, making fun a principal objective will substantially increase consumer engagement and generate remarkable new revenue opportunities. Chapter 8 shows you the future and how Generation G – today’s tweens – are driving ‘funnovation’ in every industry. There are plenty more tips in store – from why cash, or even real-world prizes just don’t matter as much as you think, to how you can compete against well-funded incumbents without much capital. Buy Game-Based Marketing today and learn the key secrets of leading-edge marketers - and how you can harness the power of games in your mix to create, engage, and excite your customers.
Product Description Advertising is dead. You may not realize it, but you and everyone you know engages, possibly unsuspectingly, in some form of a game multitasking as an ingenious marketing device. Game-Based Marketing illustrates the pervasiveness of games today in business marketing, and how to better use them to create an engaged and loyal customer base. Game-Based Marketing will:- Explain the growing phenomenon of game-based marketing and how it works
- Show marketers how to develop games to incorporate into their marketing strategy
- Share fascinating examples of marketing games already in play including Jigsaw.com; Chase Picks Up The Tab; the iconic McDonald’s Monopoly Game that reportedly generates nearly one-hundred million dollars in incremental revenue per year; and United Airlines Mileage Plus where team pint competitions and real-world scavenger hunts for miles accrue millions annually.
Provocative and instructive, Game-Based Marketing’s message is clear: Use the tools in this book to put games in your marketing mix now… or you’ll be out of the game altogether.
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| Customer Reviews:
Showing reviews 1-5 of 18
Saying in a Book What Could be Said in an Article July 28, 2010 Susan Diamond (Wheeling, IL United States) I was all gung-ho to learn about game-based marketing. It's a deceiving title. This repetitive book kept talking about frequent flyer programs and fictional campaigns advertisers coulda-shoulda done. Technically, is this game-based marketing? Yes. But it's not relevant to what's really going on with games and apps like Farmville and Mafia Wars.
Good, But Not Great July 8, 2010 The Big Shmoo (Where does a shmoo come from?) 4 out of 4 found this review helpful
Although Gabe Zichermann and Joselin Linder have a very well written and polished book, I can't say that they have fully convinced me of there thesis. Game Based Marketing definitely has its place, but I would hate to think the Frequent Flier Miles programs are an ideal embodiment. The book talks about the low redemption rate of flier miles and how this is a huge plus for the program. Maybe I am naive, but, isn't one of the reasons for low redemption, very simple. People who travel as part of their job, might not be as inclined to travel on their days off? (Think about it.) If 80% of airline miles accumulation comes from the 20% who fly as part of their job, that explain the low redemption rate.
I think that Gabe and Joselin lost focus on the most important thing, the customer. A customer, in any marketing program wants to feel valued and appreciated. More importantly the customer wants to feel like they are getting fair value for their time and money. Most of us DO NOT thrive on trying to accumulate points on a leader board. We DO thrive on trying to get something for nothing, or stretch our dollar as fast as possible.
One of the fundamental reasons that a form of game based marketing, such as MacDonald's Monopoly promotion, has any success, is the notion that by participating, the player can have a life changing event. The player is led to believe that by collecting game pieces, the player can have a shot a $1 million dollars. It is the same reason a player puts in $1.00 into a progressive slot machine. It is for the thrill of getting a life changing moment. The author's clearly missed this.
Games can be fun. Games can be a great way to promote a program. But DO NOT take your loyal customer base, such as a frequent flier program, and turn it into something where you stop rewarding them for good customer behavior. We live in cost cutting times. We are in a recession. If you want to inspire customer loyalty here is the tried and true method to achieve it:
a) Listen to your customers
b) Go amongst your customers. Send somebody high in the food chain to talk to them
c) Appreciate your customers -- say thank you. Call them, and say thank you. At random, have the CEO write them a hand written thank you note!
d) Offer them fair value for their money
e) Offer an outstanding product that your customers will evangelize to other customers
f) Be better than average. Be better than good. Be exceptional in whatever you do.
g) Reward your customers in ways that benefit them. If a customer makes a lot of purchases, reward this behavior by giving them discounts, special sales, access to premiums, extended store hours, etc. Do anything possible to make your customer desire to purchase more.
Unfortunately, none of the items I listed above are a game. More importantly, I have a long list of companies who did not follow that list who are now either second tier in their industry, or out of business. The only game here is that one these so-called experts would like to play on a company's most valuable resource: Its loyal repeat customers.
The new rules of marketing and product development July 6, 2010 Mihnea Suprovici A must read for entrepreneurs, marketers and engineers alike. The next 3-5 years is going to be a race for merging gaming fundamentals and business models. You are either in or out. Game-Based Marketing serves as the foundation for anybody who wants to join the race.
Very interesting read April 29, 2010 Brian Griffith (Columbus, OH) I am the marketing director for a hockey team and I was fascinated with Game Based Marketing. The author really makes you think outside of the box. I've been in marketing for over 12 years and I really learned a lot from this book.
Great advice for this entrepreneurial newbie April 29, 2010 Writegirl18 (Westport, CT USA) I am new to this world and am seeking to drive customers to my startup. This book is taking me through this exciting marketing process step-by-step. I hope to have positive results to report soon!
Showing reviews 1-5 of 18
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