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Building an ITIL-Based Service Management Department (Business)

Authors: The Stationery Office, Tso
Publisher: Stationery Office
Category: Book

List Price: ~~$75.00~~
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Sales Rank: 1106484

Media: Paperback
Pages: 110
Shipping Weight (lbs): 0.8
Dimensions (in): 8.4 x 8.4 x 0.4

ISBN: 011331096X
Dewey Decimal Number: 650
EAN: 9780113310968
ASIN: 011331096X

Publication Date: June 30, 2008
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
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Editorial Reviews:

Product Description
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organization to most effectively support ITIL Service Management?" This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.The publication uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces and encompasses both ITIL Version 2 and ITIL Version 3.

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