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Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series) | 
 enlarge | Authors: Kristin Anderson, Ron Zemke
Publisher: AMACOM
Category: Book
List Price: $16.95
Buy Used: $0.01
You Save: $16.94 (100%)
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Rating:  3 reviews
Sales Rank: 746389
Media: Paperback
Pages: 208
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 9 x 6 x 0.6
ISBN: 0814479715
Dewey Decimal Number: 658.812
EAN: 9780814479711
ASIN: 0814479715
Publication Date: November 11, 1997
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
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| Editorial Reviews:
Amazon.com Review
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service, the sixth book in AMACOM's popular series on customer service, eschews the straightforward advice and direct suggestions dispensed by its predecessors and introduces 175 real-life examples meant to propel readers toward similar conduct. Kristin Anderson and Ron Zemke have divided their anecdotes into themed sections, such as "Above and Beyond" (celebrating actions that "surpass the call of duty") and "Great Saves" (spotlighting "recoveries that renew customer faith"), and offer a half-dozen profiles of exemplary corporations, including Lands' End and Norwest Bank.
Product Description
The sixth book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "Above and Beyond" for their customers. This delightful book shares shining examples of the "Daily Delights," the "Great Saves," and the "Random Acts of Service Kindness" that make customers remember -- and that bring them back to an organization again and again. With its humor, pragmatic observations, and dozens of stories from "the service zone," anyone at any service level will get a kick out of this book. (And learn some lessons along the way!)
Book Description
"The sixth book in the Knock Your Socks Off Service series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone above and beyond for their customers. This delightful book shares shining examples of the ""Daily Delights,"" the ""Great Saves,"" and the ""Random Acts of Service Kindness"" that make customers remember -- and that bring them back to an organization again and again. With its humor, pragmatic observations, and dozens of stories from ""the service zone,"" anyone at any service level will get a kick out of this book. (And learn some lessons along the way!)"
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| Customer Reviews:
 lots of stories, but not much more September 8, 2006
Douglas Havlik (Houston, TX)
If you are looking for bite size stories that can be absorbed in a minute or less, this is a great book. Most are light-hearted and entertaining, though none will make you laugh out loud and some are pretty weak. However, with nearly 200 real stories covered, everyone will find a few that resonate with their own experiences.
This is a book for anyone whose business or job depends on above-and-beyond customer service. As technical account manager for enterprise software company NetIQ, customer service was my number one job, and I took heart from stories about taking off-hours calls when at first all I wanted was to spend the time with my family (see the story of Jeff Amland taking a call Thanksgiving evening to plow a driveway the same day when no one else would answer).
This book will have at least a few nuggets for everyone, but do not expect reading this book to lead you to any great paradigm shift.
 very helpful/great stories June 5, 1998
1 out of 1 found this review helpful
I agree. I'm in sales. The book is educational and entertaining. I heard about the contest too. All fans of Knock Your Socks Off Service should enter.
Entertaining and Educational June 1, 1998
Fabulous book. Great examples. Educational for all those in business as well as very entertaining. Heard that the authors are sponsoring an essay contest during June 1998 for all our good service experiences.
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