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1.Coaching Questions: A Coach's Guide to Powerful Asking Skills
2.Don't Shoot the Dog!: The New Art of Teaching and Training
3.Gung Ho! Turn On the People in Any Organization
4.Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA
5.The Fifth Discipline Fieldbook
6.When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work
7.The Big Book of Humorous Training Games (Big Book of Business Games Series)
8.The Professional Caterer's Handbook: How to Open and Operate a Financially Successful Catering Business
9.Pass the 6: A Training Guide for the NASD Series 6 Exam (First Books Training Library)
10.Coaching for Improved Work Performance, Revised Edition
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1.Coaching Questions: A Coach's Guide to Powerful Asking Skills
2.Don't Shoot the Dog!: The New Art of Teaching and Training
3.The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition - With Companion CD-ROM
4.How to Succeed in Your First Job: Tips for College Graduates
5.365 Ways to Motivate and Reward Your Employees Every Day: With Little or No Money
6.Lean Thinking : Banish Waste and Create Wealth in Your Corporation
7.Gung Ho! Turn On the People in Any Organization
8.The Fifth Discipline Fieldbook
9.Mastering the Instructional Design Process with CD-Rom: A Systematic Approach, Third Edition
10.The Monster Under The Bed
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1.Coaching Questions: A Coach's Guide to Powerful Asking Skills
2.Don't Shoot the Dog!: The New Art of Teaching and Training
3.The Big Book of Humorous Training Games (Big Book of Business Games Series)
4.The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition - With Companion CD-ROM
5.Telling Ain't Training
6.The Fifth Discipline Fieldbook
7.Team-Building Activities for Every Group
8.Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA
9.Thinkpak: A Brainstorming Card Deck
10.Four Steps To Building A Profitable Coaching Practice: A Complete Marketing Resource Guide For Coaches
 

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The Big Book of Customer Service Training Games (Big Book Series) 
enlarge enlarge  		 The Big Book of Customer Service Training Games (Big Book Series)
Authors: Peggy Carlaw, Vasudha K. Deming

List Price: $24.95
Buy New: $8.50
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New (27) Used (15) from $8.50

Rating: 4.5 out of 5 stars 25 reviews
Sales Rank: 40766
Category: Book
ASIN: 0070779740
Publication Date: September 1, 1998
Availability: Usually ships in 1-2 business days
The Big Book of Sales Games (Big Book of Business Games) 
enlarge enlarge  		 The Big Book of Sales Games (Big Book of Business Games)
Authors: Peggy Carlaw, Vasudha K. Deming

List Price: $21.95
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You Save: $9.96 (45%)



New (28) Used (14) from $8.94

Rating: 4.5 out of 5 stars 5 reviews
Sales Rank: 73191
Category: Book
ASIN: 0071343369
Publication Date: April 1, 1999
Availability: Usually ships in 1-2 business days


Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff 
enlarge enlarge  		 Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Authors: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann

List Price: $34.95
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New (25) Used (10) from $15.55

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 266749
Category: Book
ASIN: 0071388885
Publication Date: December 24, 2002
Availability: Usually ships in 1-2 business days
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