Publication Date:March 12, 2007 Availability:Usually ships in 1-2 business days Shipping:Expedited shipping available Condition:Excellent Conditon, 5/E, Brand New. Ref g007
Product Description This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.
Customer Reviews:
Better than the bookstoreFebruary 10, 2008 Daphne Wells(South Central Virginia) Found this on Amazon after pricing at my college bookstore. Book arrived still in original shrink wrap, and even with shipping I saved over $30. Very nice to do business with. Promptly answered my emails.
Good ProductDecember 18, 2007 Ligeia Castellanos(San Juan, Puerto Rico USA) This book is very good. The sender send to me very quickly and I have no problem within. Thanks Amazon!
