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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
5.The Ultimate Question: Driving Good Profits and True Growth
6.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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Bag the Elephant 
enlarge enlarge  		 Bag the Elephant
Author: Steve Kaplan

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Rating: 4.5 out of 5 stars 22 reviews
Sales Rank: 263213
Category: Book
ASIN: 0761145249
Publication Date: March 4, 2008
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The Mind of the Customer 
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Authors: Richard Hodge, Lou Schachter

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Rating: 5.0 out of 5 stars 10 reviews
Sales Rank: 110126
Category: Book
ASIN: 0071470271
Publication Date: February 3, 2006
Availability: Usually ships in 1-2 business days
Condition: Millions of satisfied customers... more


Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison 
enlarge enlarge  		 Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison
Author: Joe Calloway

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Rating: 4.5 out of 5 stars 23 reviews
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Category: Book
ASIN: 0471768073
Publication Date: January 23, 2006
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Indispensable: How To Become The Company That Your Customers Can't Live Without 
enlarge enlarge  		 Indispensable: How To Become The Company That Your Customers Can't Live Without
Author: Joe Calloway

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Rating: 4.5 out of 5 stars 8 reviews
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ASIN: 0471703087
Publication Date: April 29, 2005
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Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies 
enlarge enlarge  		 Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies
Author: Dan Blacharski

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Rating: 5.0 out of 5 stars 8 reviews
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ASIN: 0910627525
Publication Date: July 15, 2006
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Customer Service: A Practical Approach (4th Edition) 
enlarge enlarge  		 Customer Service: A Practical Approach (4th Edition)
Author: Elaine K. Harris

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Rating: 5.0 out of 5 stars 1 reviews
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Category: Book
ASIN: 0131989375
Publication Date: April 3, 2006
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Condition: Not Pretty. Some Staining/Torn... more


The Future of Competition: Co-Creating Unique Value with Customers 
enlarge enlarge  		 The Future of Competition: Co-Creating Unique Value with Customers
Authors: C. K. Prahalad, Venkat Ramaswamy

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Rating: 3.5 out of 5 stars 13 reviews
Sales Rank: 308854
Category: Book
ASIN: 1578519535
Publication Date: February 18, 2004
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Customer Loyalty: How to Earn It, How to Keep It 
enlarge enlarge  		 Customer Loyalty: How to Earn It, How to Keep It
Author: Jill Griffin

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Rating: 5.0 out of 5 stars 20 reviews
Sales Rank: 172240
Category: Book
ASIN: 0787963887
Publication Date: October 9, 2002
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Customer Mania! It's Never Too Late to Build a Customer-Focused Company 
enlarge enlarge  		 Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Author: Ken Blanchard

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Rating: 5.0 out of 5 stars 4 reviews
Sales Rank: 48802
Category: Book
ASIN: 0743270282
Publication Date: November 2, 2004
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners 
enlarge enlarge  		 Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Author: The Culinary Institute Of America

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Rating: 3.5 out of 5 stars 3 reviews
Sales Rank: 178837
Category: Book
ASIN: 0471380229
Publication Date: January 5, 2001
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