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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Customer Relationship Management, Second Edition
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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Branded Customer Service: The New Competitive Edge 
enlarge enlarge  		 Branded Customer Service: The New Competitive Edge
Authors: Janelle Barlow, Paul Stewart

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Rating: 5.0 out of 5 stars 12 reviews
Sales Rank: 377459
Category: Book
ASIN: 1576754049
Publication Date: September 1, 2006
Availability: Usually ships in 1-2 business days
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers 
enlarge enlarge  		 Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Author: Kirk Kazanjian

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Rating: 4.5 out of 5 stars 8 reviews
Sales Rank: 299601
Category: Book
ASIN: 0385518323
Publication Date: January 16, 2007
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Managing Customer Relationships: A Strategic Framework 
enlarge enlarge  		 Managing Customer Relationships: A Strategic Framework
Authors: Don Peppers, Martha Rogers

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Rating: 5.0 out of 5 stars 8 reviews
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ASIN: 047148590X
Publication Date: April 19, 2004
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Master Data Management and Customer Data Integration for a Global Enterprise 
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Authors: Alex Berson, Larry Dubov

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Rating: 4.5 out of 5 stars 2 reviews
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ASIN: 0072263490
Publication Date: May 24, 2007
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The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth 
enlarge enlarge  		 The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth
Author: Rob Knapp

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Rating: 5.0 out of 5 stars 12 reviews
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ASIN: 0470249277
Publication Date: December 5, 2007
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The Designful Company: How to build a culture of nonstop innovation (Voices That Matter) 
enlarge enlarge  		 The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Author: Marty Neumeier

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Category: Book
ASIN: 0321580060
Publication Date: January 1, 2009  (In 30 Days)
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The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services 
enlarge enlarge  		 The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
Authors: Paul Dunn, Ronald J. Baker

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New (23) Used (11) from $37.65

Rating: 5.0 out of 5 stars 9 reviews
Sales Rank: 89154
Category: Book
ASIN: 0471264245
Publication Date: April 18, 2003
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Instant Leads (Instant Success) 
enlarge enlarge  		 Instant Leads (Instant Success)
Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.5 out of 5 stars 5 reviews
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Category: Book
ASIN: 0071466630
Publication Date: December 19, 2005
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Services Marketing 
enlarge enlarge  		 Services Marketing
Authors: Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

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Rating: 4.5 out of 5 stars 6 reviews
Sales Rank: 114169
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ASIN: 0072961945
Publication Date: May 2, 2005
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) 
enlarge enlarge  		 Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
Author: Jay R. Galbraith

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Rating: 5.0 out of 5 stars 4 reviews
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ASIN: 0787979198
Publication Date: April 14, 2005
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