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New Releases
•Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
•The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
•Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
•Salesforce.com For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
•The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
•A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
•Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Programming Microsoft Dynamics CRM 4.0 (PRO-Developer)
Bestsellers
1.Consumer Behavior (8th Edition)
2.Raving Fans: A Revolutionary Approach To Customer Service
3.Consumer Behavior (9th Edition)
4.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
5.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6.The Ultimate Question: Driving Good Profits and True Growth
7.Supply Chain Management (3rd Edition)
8.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
9.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
10.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Most Gifted
1.Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
2.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Bag the Elephant!: How to Win and Keep Big Customers
5.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6.Managing the Customer Experience: A Measurement-Based Approach
7.The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
8.Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
9.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
10.The Ultimate Question: Driving Good Profits and True Growth
Most Wished For
1.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Ultimate Question: Driving Good Profits and True Growth
7.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
8.Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
9.Raving Fans: A Revolutionary Approach To Customer Service
10.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
 

Customer Service



    
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) 
enlarge enlarge  		 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates

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New (27) Used (20) from $8.43

Sales Rank: 95519
Category: Book
ASIN: 0814473652
Publication Date: October 20, 2006
Availability: Usually ships in 1-2 business days
Customer Service Training 101: Quick and Easy Techniques That Get Great Results 
enlarge enlarge  		 Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson

List Price: $21.95
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New (21) Used (13) from $12.90

Rating: 4.5 out of 5 stars 9 reviews
Sales Rank: 16783
Category: Book
ASIN: 0814472907
Publication Date: September 2, 2005
Availability: Usually ships in 1-2 business days


Secret Service: Hidden Systems That Deliver Unforgettable Customer Service 
enlarge enlarge  		 Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Author: John R. Dijulius

List Price: $17.95
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New (23) Used (18) from $4.98

Rating: 5.0 out of 5 stars 23 reviews
Sales Rank: 94403
Category: Book
ASIN: 0814471714
Publication Date: January 28, 2003
Availability: Usually ships in 1-2 business days
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation 
enlarge enlarge  		 Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Authors: Lisa Ford, David Mcnair, Bill Perry

List Price: $12.95
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New (24) Used (16) Collectible (2) from $5.24

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 70293
Category: Book
ASIN: 1580624588
Publication Date: January 1, 2001
Availability: Usually ships in 1-2 business days


Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life 
enlarge enlarge  		 Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Author: Dennis Snow

List Price: $19.95
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New (2) from $10.49

Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 205636
Category: Book
ASIN: 1932021299
Publication Date: August 1, 2008
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The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series) 
enlarge enlarge  		 The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
Author: Tim Templeton

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New (23) Used (12) from $8.96

Rating: 4.5 out of 5 stars 26 reviews
Sales Rank: 50539
Category: Book
ASIN: 1576753212
Publication Date: January 1, 2005
Availability: Usually ships in 1-2 business days


Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! 
enlarge enlarge  		 Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Authors: Jeff Gee, Val Gee

List Price: $14.95
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New (28) Used (21) from $6.08

Rating: 4.5 out of 5 stars 12 reviews
Sales Rank: 53312
Category: Book
ASIN: 0070248176
Publication Date: July 26, 1999
Availability: Usually ships in 1-2 business days
Customer Service Skills for Success 
enlarge enlarge  		 Customer Service Skills for Success
Author: Robert W Lucas

Buy New: $55.57



New (12) Used (4) from $55.57

Rating: 4.0 out of 5 stars 2 reviews
Sales Rank: 79471
Category: Book
ASIN: 0073545449
Publication Date: January 14, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours


The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs 
enlarge enlarge  		 The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Authors: Bill Price, David Jaffe

List Price: $27.95
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New (33) Used (15) from $14.00

Rating: 5.0 out of 5 stars 7 reviews
Sales Rank: 28791
Category: Book
ASIN: 0470189088
Publication Date: March 21, 2008
Availability: Usually ships in 1-2 business days
Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser 
enlarge enlarge  		 Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
Authors: Jagdish N. Sheth, Andrew Sobel

List Price: $15.00
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Rating: 5.0 out of 5 stars 9 reviews
Sales Rank: 58741
Category: Book
ASIN: 0684870304
Publication Date: March 5, 2002
Availability: Usually ships in 1-2 business days
Condition: Standard used condition.
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