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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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The Big Book of Customer Service Training Games (Big Book Series) 
enlarge enlarge  		 The Big Book of Customer Service Training Games (Big Book Series)
Authors: Peggy Carlaw, Vasudha K. Deming

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New (37) Used (23) from $7.87

Rating: 4.5 out of 5 stars 25 reviews
Sales Rank: 42371
Category: Book
ASIN: 0070779740
Publication Date: September 1, 1998
Availability: Usually ships in 1-2 business days
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market 
enlarge enlarge  		 The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Authors: Michael Treacy, Fred Wiersema

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New (81) Used (171) Collectible (2) from $0.01

Rating: 4.5 out of 5 stars 27 reviews
Sales Rank: 85612
Category: Book
ASIN: 0201407191
Publication Date: January 9, 1997
Availability: Usually ships in 1-2 business days
Condition: Help save a tree. Buy all... more


Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books) 
enlarge enlarge  		 Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Author: Jeffrey Gitomer

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New (63) Used (38) Collectible (3) from $6.48

Rating: 4.5 out of 5 stars 47 reviews
Sales Rank: 12681
Category: Book
ASIN: 0131735365
Publication Date: March 3, 2006
Availability: Usually ships in 1-2 business days
Programming Microsoft Dynamics CRM 4.0 (Pro-Developer) 
enlarge enlarge  		 Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
Authors: Mike Snyder, Jim Steger, Brad Bosak, Corey O'brien, Phil Richardson

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New (33) Used (5) from $31.69

Sales Rank: 11673
Category: Book
ASIN: 0735625948
Publication Date: October 27, 2008
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The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life 
enlarge enlarge  		 The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
Author: Matt Oechsli

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New (35) Used (20) from $12.99

Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 35748
Category: Book
ASIN: 0471703230
Publication Date: December 27, 2004
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Human Sigma: Managing the Employee-Customer Encounter 
enlarge enlarge  		 Human Sigma: Managing the Employee-Customer Encounter
Authors: John H. Fleming, Jim Asplund

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New (38) Used (18) from $9.50

Rating: 4.5 out of 5 stars 12 reviews
Sales Rank: 24078
Category: Book
ASIN: 1595620168
Publication Date: October 28, 2007
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) 
enlarge enlarge  		 Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal

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New (26) Used (10) from $4.06

Rating: 3.5 out of 5 stars 5 reviews
Sales Rank: 32230
Category: Book
ASIN: 007144453X
Publication Date: December 29, 2004
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CustomerCentric Selling 
enlarge enlarge  		 CustomerCentric Selling
Authors: Michael Bosworth, John Holland, Michael Bosworth, John Holland

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New (46) Used (28) Collectible (1) from $4.48

Rating: 4.0 out of 5 stars 21 reviews
Sales Rank: 48166
Category: Book
ASIN: 0071425454
Publication Date: November 21, 2003
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BE OUR GUEST 
enlarge enlarge  		 BE OUR GUEST
Author: Disney Institute

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New (34) Used (27) from $2.39

Rating: 4.5 out of 5 stars 15 reviews
Sales Rank: 21708
Category: Book
ASIN: 0786853948
Publication Date: June 1, 2003
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Condition: 2003 Paperback. Orders usually... more
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) 
enlarge enlarge  		 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates

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New (47) Used (26) from $2.70

Sales Rank: 19666
Category: Book
ASIN: 0814473652
Publication Date: October 20, 2006
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