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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
5.The Ultimate Question: Driving Good Profits and True Growth
6.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

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Exploring Direct and Customer Relationship Marketing 
enlarge enlarge  		 Exploring Direct and Customer Relationship Marketing
Authors: Martin Evans, Lisa O'malley, Maurice Patterson

List Price: $67.99
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New (14) Used (6) from $36.72

Sales Rank: 3468328
Category: Book
ASIN: 1861529015
Publication Date: February 19, 2004
Availability: Usually ships in 1-2 business days
Winning at Service: Lessons from Service Leaders 
enlarge enlarge  		 Winning at Service: Lessons from Service Leaders
Authors: Waldemar Schmidt, Gordon Adler, Els Van Weering

List Price: $70.00
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New (19) Used (13) from $19.93

Sales Rank: 2159847
Category: Book
ASIN: 0470848235
Publication Date: May 6, 2003
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 Integrated Distribution Management: Competing on Customer Service, Time and Cost
Authors: Christopher Gopal, Harold Cypress

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New (8) Used (16) from $0.73

Sales Rank: 2718101
Category: Book
ASIN: 155623578X
Publication Date: March 1, 1993
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Relationship Marketing: Three-Volume Set (SAGE Library in Business and Management) 
enlarge enlarge  		 Relationship Marketing: Three-Volume Set (SAGE Library in Business and Management)
Author: John Egan

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Sales Rank: 3901637
Category: Book
ASIN: 1412908663
Publication Date: August 12, 2005
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Business is the People & People are the Business: Break one and the other will break, How ethics and etiquette protect both 
enlarge enlarge  		 Business is the People & People are the Business: Break one and the other will break, How ethics and etiquette protect both
Author: Vahe Akay

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Sales Rank: 5365964
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ASIN: 0595382975
Publication Date: June 26, 2006
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