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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.Raving Fans: A Revolutionary Approach To Customer Service
 

Customer Service



    
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Levels of Corporate Globalization: Development of a Measurement Scale in the Context of Global Customer Management 
enlarge enlarge  		 Levels of Corporate Globalization: Development of a Measurement Scale in the Context of Global Customer Management
Author: Petra Kuchinka

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Sales Rank: 3951198
Category: Book
ASIN: 1403936250
Publication Date: September 4, 2004
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 The Customer Is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
Authors: Milind M. Lele, Jagdish N. Sheth

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New (9) Used (28) Collectible (2) from $0.01

Sales Rank: 3382890
Category: Book
ASIN: 0471828599
Publication Date: December 1987
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 Handbook of Customer Satisfaction Measurement
Author: Nigel Hill

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Sales Rank: 6253788
Category: Book
ASIN: 0566077663
Publication Date: November 1996
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 Es Buen Negocio Dar Buen Servicio / Good Service is Good Business: 7 Estrategias Simples Para El +xito (Spanish Edition)
Author: Catherine Devrye

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Sales Rank: 5951122
Category: Book
ASIN: 9683814360
Publication Date: August 2005
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 Turn Your Customers Into Your Sales Force: The Art of Winning Repeat and Referral Customers
Author: Ross Reck

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Sales Rank: 2140817
Category: Book
ASIN: 0134351657
Publication Date: April 1991
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 Customers First
Author: Scitech Diol

Buy Used: $378.46



Category: Book
ASIN: 1853566454
Publication Date: October 1996
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Service With a Smile 
enlarge enlarge  		 Service With a Smile
Author: Christine West

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Rating: 5.0 out of 5 stars 10 reviews
Sales Rank: 4810033
Category: Book
ASIN: 158961058X
Publication Date: November 2002
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 Manager's Guide to Service Excellence: Fine Art of Customer Service
Author: Anne Petite

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Sales Rank: 3758909
Category: Book
ASIN: 0920197698
Publication Date: August 1992
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The Power of Relationship Marketing: How to Keep Customers for Life (Financial Times) 
enlarge enlarge  		 The Power of Relationship Marketing: How to Keep Customers for Life (Financial Times)
Author: Tony Cram

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New (2) Used (9) from $7.75

Sales Rank: 7087253
Category: Book
ASIN: 0273609076
Publication Date: December 1994
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Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers 
enlarge enlarge  		 Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers
Author: Tom Reilly

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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 2724321
Category: Book
ASIN: 0944448100
Publication Date: January 1, 1995
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Condition: Slight warping. Spine ok.... more
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