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The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Emotionomics: Leveraging Emotions for Business Success
SugarCRM For Dummies (For Dummies (Computer/Tech))
The Truth About What Customers Want
The Art of Retail Buying: An Introduction to Best Practices from the Industry
Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
10.The Ultimate Question: Driving Good Profits and True Growth
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Customer Service



    
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 Partner$Ell: Creating Lucrative and Lasting Client Relationships
Author: Bruce R. Wares

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New (3) Used (7) from $0.36

Sales Rank: 6883018
Category: Book
ASIN: 084039103X
Publication Date: December 1993
Availability: Usually ships in 1-2 business days
Building Customer Loyalty 
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 Building Customer Loyalty
Author: Barabara Glanz

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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 1836873
Category: Book
ASIN: 0786302534
Publication Date: May 1, 1994
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Condition: Over 600,000 Feedbacks Posted!!!... more



Service Asia: How the Tigers Can Keep Their Stripes 
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 Service Asia: How the Tigers Can Keep Their Stripes
Authors: Gerard Tocquer, Chan Cudennec

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Rating: 3.5 out of 5 stars 2 reviews
Sales Rank: 6305732
Category: Book
ASIN: 0139786023
Publication Date: January 15, 1998
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The Quest for Quality: Prescriptions for Achieving Excellence 
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 The Quest for Quality: Prescriptions for Achieving Excellence
Authors: Phillip S. Wexler, W. A. Adams, Emil Bohn

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Sales Rank: 495320
Category: Book
ASIN: 0312141300
Publication Date: May 1996
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 Customer Service : The Key to Winning Lifetime Customers
Authors: Marian Thomas, Inc. National Press Publications

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Sales Rank: 3995200
Category: Book
ASIN: 1558520295
Publication Date: October 1, 1989
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 Como Crear Valor Para El Cliente/ Crafting Customer Value: El Arte Y La Ciencia / The Art and The Science (Spanish Edition)
Author: Peter J. Duchessi

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Sales Rank: 6348447
Category: Book
ASIN: 9683811973
Publication Date: June 2003
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 The Customer Is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
Authors: Milind M. Lele, Jagdish N. Sheth

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Sales Rank: 3382999
Category: Book
ASIN: 0471828599
Publication Date: December 1987
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Condition: With pride from Motor City.... more
Service With a Smile 
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 Service With a Smile
Author: Christine West

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Rating: 5.0 out of 5 stars 10 reviews
Sales Rank: 4809966
Category: Book
ASIN: 158961058X
Publication Date: November 2002
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Operations Management: Providing Value in Goods and Services 
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 Operations Management: Providing Value in Goods and Services
Author: James B Dilworth

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Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 1177272
Category: Book
ASIN: 0030262070
Publication Date: July 22, 1999
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Celebrate Customer Service: Insider Secrets 
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 Celebrate Customer Service: Insider Secrets
Author: Rick Crandall

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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 4062035
Category: Book
ASIN: 1890777064
Publication Date: February 1999
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