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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Customer Service



    
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The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts 
enlarge enlarge  		 The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts
Author: Jerry Acuff

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Rating: 5.0 out of 5 stars 10 reviews
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Category: Book
ASIN: 0471477125
Publication Date: April 2, 2004
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy 
enlarge enlarge  		 Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Author: Bill Stinnett

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Rating: 5.0 out of 5 stars 22 reviews
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Category: Book
ASIN: 0071441883
Publication Date: October 29, 2004
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Managing Customer Value: Creating Quality and Service That Customers Can See 
enlarge enlarge  		 Managing Customer Value: Creating Quality and Service That Customers Can See
Author: Bradley Gale

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Rating: 4.0 out of 5 stars 4 reviews
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ASIN: 0029110459
Publication Date: March 28, 1994
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Citizen Marketers: When People Are the Message 
enlarge enlarge  		 Citizen Marketers: When People Are the Message
Authors: Ben Mcconnell, Jackie Huba

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Rating: 4.5 out of 5 stars 24 reviews
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ASIN: 1419596063
Publication Date: December 1, 2006
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Best Practices in Customer Service 
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Author: Ron Zemke

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Rating: 4.5 out of 5 stars 3 reviews
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ASIN: 0814470289
Publication Date: January 25, 1999
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The Relationship Edge: The Key to Strategic Influence and Selling Success 
enlarge enlarge  		 The Relationship Edge: The Key to Strategic Influence and Selling Success
Author: Jerry Acuff

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Rating: 5.0 out of 5 stars 1 reviews
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ASIN: 0470068337
Publication Date: December 22, 2006
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary 
enlarge enlarge  		 The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
Author: Theo Gilbert-jamison

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Rating: 5.0 out of 5 stars 3 reviews
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ASIN: 1420856308
Publication Date: August 9, 2005
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Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service 
enlarge enlarge  		 Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Author: Jeannie Davis

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Rating: 4.5 out of 5 stars 8 reviews
Sales Rank: 250131
Category: Book
ASIN: 0944918042
Publication Date: January 1, 2000
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers 
enlarge enlarge  		 Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
Author: Seth Godin

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Rating: 4.0 out of 5 stars 133 reviews
Sales Rank: 651102
Category: Book
ASIN: 0743510127
Publication Date: August 1, 1999
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Scoring Points: How Tesco Continues to Win Customer Loyalty 
enlarge enlarge  		 Scoring Points: How Tesco Continues to Win Customer Loyalty
Authors: Clive Humby, Terry Hunt, Tim Phillips

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Rating: 5.0 out of 5 stars 1 reviews
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ASIN: 0749453389
Publication Date: September 28, 2008
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