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| | Strategic CRM: the complete implementation manual
Author: Dick Lee
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| | The Complete Customer Service Model Letter and Memo Book
Author: Michael Ramundo
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| | Consumer Behavior Value Package (includes Critical Thinking In Consumer Behavior: Cases and Experiential Exercises)
Author: Michael R. Solomon
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| | Customer-Directed Healthcare Reform with Episode Pricing
Author: Douglas Emery
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| | Outrageous
Author: T. Scott Gross
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| | The Service Era: Leadership in a Global Environment
Author: Franco D'egidio
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| | The Quest for Quality: Prescriptions for Achieving Excellence
Authors: Phillip S. Wexler, W. A. Adams, Emil Bohn
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| | Earning (and Keeping) Customer Loyalty Made Easy (Made easy guides)
Author: Roy Hedges
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| | Service, Service, Service: A Secret Weapon for Your Growing Business
Author: Steve Albrecht
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