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Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
10.The Ultimate Question: Driving Good Profits and True Growth
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Customer Service



    
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Principles of Customer Relationship Management 
enlarge enlarge  		 Principles of Customer Relationship Management
Authors: Roger J. Baran, Robert Galka, Daniel P. Strunk

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Sales Rank: 45641
Category: Book
ASIN: 0324322380
Publication Date: March 29, 2007
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Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond 
enlarge enlarge  		 Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond
Authors: Patricia B. Seybold, Ronni T. Marshak

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Rating: 4.0 out of 5 stars 127 reviews
Sales Rank: 574169
Category: Book
ASIN: 0812930371
Publication Date: November 15, 1998
Availability: Usually ships in 1-2 business days
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Instant Referrals 
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Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.0 out of 5 stars 12 reviews
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Category: Book
ASIN: 0071466673
Publication Date: December 19, 2005
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CRM at the Speed of Light, 3e 
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Author: Paul Greenberg

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Rating: 4.5 out of 5 stars 15 reviews
Sales Rank: 86755
Category: Book
ASIN: 0072231734
Publication Date: May 3, 2004
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Call Center Forecasting and Scheduling : The Best of Call Center Management Review 
enlarge enlarge  		 Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Author: Brad Cleveland; Susan Hash; Editors

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Rating: 4.5 out of 5 stars 3 reviews
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ASIN: 0965909360
Publication Date: October 1, 2001
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Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience 
enlarge enlarge  		 Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
Author: Jonathan M. Tisch

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Rating: 3.5 out of 5 stars 8 reviews
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Category: Book
ASIN: 0470043555
Publication Date: February 26, 2007
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Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association) 
enlarge enlarge  		 Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association)
Authors: Tim Riesterer, Diane Emo

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Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 115880
Category: Book
ASIN: 0324313160
Publication Date: July 13, 2006
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The Ultimate Question 
enlarge enlarge  		 The Ultimate Question
Author: Fred Reichheld

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Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 96535
Category: Book
ASIN: 1929494955
Publication Date: April 26, 2006
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The Customer Comes Second: Put Your People First and Watch 'em Kick Butt 
enlarge enlarge  		 The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Authors: Hal Rosenbluth, Diane Mcferrin Peters

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Rating: 5.0 out of 5 stars 16 reviews
Sales Rank: 205928
Category: Book
ASIN: 0060526564
Publication Date: August 2002
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Condition: ACCEPTABLE with noted wear... more
Fun Is Good: How to Create Joy and Passion in Your Workplace and Career 
enlarge enlarge  		 Fun Is Good: How to Create Joy and Passion in Your Workplace and Career
Authors: Mike Veeck, Pete Williams

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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 167111
Category: Book
ASIN: 1594865213
Publication Date: February 6, 2007
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