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| | Customer Centered Products: Creating Successful Products Through Smart Requirements Management
Author: Ivy F. Hooks; Kristin A. Farry
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ASIN: 0814405681
Publication Date: September 11, 2000
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| | You Will Be Satisfied
Author: Bob Tasca
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ASIN: 0887308597
Publication Date: May 21, 1997
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| | Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising
Author: Joseph Jaffe
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ASIN: 0471718378
Publication Date: May 25, 2005
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| | The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
Author: Donna Cutting
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| | Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces
Author: Rick Page
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| | Customer Relationship Management (The Briefcase Book Series)
Authors: Kristin L. Anderson, Carol J. Kerr
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| | Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
Author: T. Scott Gross
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ASIN: 0793188237
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| | Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Authors: Jill Griffin, Michael W. Lowenstein
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| | The Mind of the Customer
Authors: Richard Hodge, Lou Schachter
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ASIN: 0071470271
Publication Date: February 3, 2006
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| | The Eight Competencies of Relationship Selling: How to Reach the Top 1% in Just 15 Extra Minutes a Day
Author: Jim Cathcart
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ASIN: 0971007810
Publication Date: October 28, 2002
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