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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
10.The Ultimate Question: Driving Good Profits and True Growth
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Customer Service



    
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We: The Ideal Customer Relationship 
enlarge enlarge  		 We: The Ideal Customer Relationship
Author: Steve Yastrow

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New (22) Used (11) from $12.00

Rating: 5.0 out of 5 stars 7 reviews
Sales Rank: 149067
Category: Book
ASIN: 1590791215
Publication Date: October 2007
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Services Marketing 
enlarge enlarge  		 Services Marketing
Authors: Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

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Rating: 4.5 out of 5 stars 7 reviews
Sales Rank: 31881
Category: Book
ASIN: 0072961945
Publication Date: May 2, 2005
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The Future of Competition: Co-Creating Unique Value with Customers 
enlarge enlarge  		 The Future of Competition: Co-Creating Unique Value with Customers
Authors: C. K. Prahalad, Venkat Ramaswamy

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New (34) Used (36) Collectible (1) from $0.51

Rating: 3.5 out of 5 stars 13 reviews
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Category: Book
ASIN: 1578519535
Publication Date: February 18, 2004
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Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers 
enlarge enlarge  		 Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers
Author: Carol S. Frischer

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New (20) Used (11) from $5.75

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 159608
Category: Book
ASIN: 1564144003
Publication Date: April 1999
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Streetwise Customer Focused Selling: Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales Success (Adams Streetwise Series) 
enlarge enlarge  		 Streetwise Customer Focused Selling: Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales Success (Adams Streetwise Series)
Authors: Nancy J. Stephens, Bob Adams

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Rating: 5.0 out of 5 stars 4 reviews
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ASIN: 1558507256
Publication Date: September 1997
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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service 
enlarge enlarge  		 What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
Author: Richard S. Gallagher

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Rating: 5.0 out of 5 stars 4 reviews
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Category: Book
ASIN: 0814410553
Publication Date: June 12, 2008
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work 
enlarge enlarge  		 The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
Authors: Jeff Gee, Val Gee

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New (30) Used (11) from $7.01

Rating: 4.5 out of 5 stars 6 reviews
Sales Rank: 331622
Category: Book
ASIN: 0071467645
Publication Date: February 1, 2006
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Instant Leads (Instant Success) 
enlarge enlarge  		 Instant Leads (Instant Success)
Authors: Bradley J Sugars, Brad Sugars

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New (37) Used (12) from $6.00

Rating: 4.5 out of 5 stars 5 reviews
Sales Rank: 222801
Category: Book
ASIN: 0071466630
Publication Date: December 19, 2005
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Quality Service: What Every Hospitality Manager Needs to Know 
enlarge enlarge  		 Quality Service: What Every Hospitality Manager Needs to Know
Author: William B. Martin

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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 182213
Category: Book
ASIN: 0130930180
Publication Date: October 19, 2001
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Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Microsoft Executive Leadership Series) 
enlarge enlarge  		 Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Microsoft Executive Leadership Series)
Authors: Don Peppers, Martha Rogers

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Rating: 5.0 out of 5 stars 5 reviews
Sales Rank: 102801
Category: Book
ASIN: 0470227540
Publication Date: February 8, 2008
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