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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Customer Service



    
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Moments of Truth 
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Author: Jan Carlzon

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Rating: 4.5 out of 5 stars 20 reviews
Sales Rank: 123264
Category: Book
ASIN: 0060915803
Publication Date: February 15, 1989
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Unscrewed: The Consumer's Guide to Getting What You Paid for 
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Author: Ron Burley

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Rating: 4.5 out of 5 stars 20 reviews
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ASIN: 1580087620
Publication Date: August 15, 2006
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Consumer-Centric Category Management : How to Increase Profits by Managing Categories based on Consumer Needs 
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Author: Acnielsen

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Rating: 4.0 out of 5 stars 5 reviews
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ASIN: 0471703591
Publication Date: December 7, 2005
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Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies 
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Author: Dan Blacharski

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Rating: 5.0 out of 5 stars 8 reviews
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ASIN: 0910627525
Publication Date: July 15, 2006
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers 
enlarge enlarge  		 The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Authors: Jeff Gee, Val Gee

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Rating: 4.5 out of 5 stars 13 reviews
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ASIN: 0079137733
Publication Date: March 2000
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Instant Repeat Business (Instant Success) 
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Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.5 out of 5 stars 3 reviews
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ASIN: 0071466665
Publication Date: December 19, 2005
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Master Data Management and Customer Data Integration for a Global Enterprise 
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Authors: Alex Berson, Larry Dubov

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Rating: 4.5 out of 5 stars 2 reviews
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ASIN: 0072263490
Publication Date: May 24, 2007
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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) 
enlarge enlarge  		 Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
Author: Bryan Bergeron

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Rating: 4.5 out of 5 stars 9 reviews
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ASIN: 0471206032
Publication Date: February 7, 2002
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Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers 
enlarge enlarge  		 Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Author: Kirk Kazanjian

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Rating: 4.5 out of 5 stars 8 reviews
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ASIN: 0385518323
Publication Date: January 16, 2007
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Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership 
enlarge enlarge  		 Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Author: Todd Sebastian

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Rating: 5.0 out of 5 stars 22 reviews
Sales Rank: 74033
Category: Book
ASIN: 074144903X
Publication Date: September 10, 2008
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