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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.The Ultimate Question: Driving Good Profits and True Growth
4.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
5.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Human Sigma: Managing the Employee-Customer Encounter
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
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Author: Leonard L. Berry

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Rating: 5.0 out of 5 stars 18 reviews
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ASIN: 0684845113
Publication Date: February 12, 1999
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Moments of Magic 
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Author: Shep Hyken

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Rating: 4.0 out of 5 stars 2 reviews
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ASIN: 0963782002
Publication Date: September 1, 1996
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Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership 
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Author: Todd Sebastian

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ASIN: 074144903X
Publication Date: September 10, 2008
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How to Win Customers and Keep Them for Life, Revised Edition 
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Author: Michael Leboeuf

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Rating: 4.5 out of 5 stars 10 reviews
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ASIN: 0425175014
Publication Date: August 1, 2000
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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement 
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Author: Terry R. Bacon

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) 
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Authors: Chip R. Bell, Ron Zemke

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Rating: 4.5 out of 5 stars 7 reviews
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ASIN: 0814473687
Publication Date: May 15, 2007
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The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary! 
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Author: Mark Sanborn

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Rating: 5.0 out of 5 stars 3 reviews
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ASIN: 0937539627
Publication Date: June 2002
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Instant Referrals 
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Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.0 out of 5 stars 12 reviews
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ASIN: 0071466673
Publication Date: December 19, 2005
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The Customer Comes Second: Put Your People First and Watch 'em Kick Butt 
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Authors: Hal Rosenbluth, Diane Mcferrin Peters

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Rating: 5.0 out of 5 stars 16 reviews
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ASIN: 0060526564
Publication Date: August 2002
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The DNA of Customer Experience: How Emotions Drive Value 
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Author: Colin Shaw

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Rating: 4.5 out of 5 stars 3 reviews
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ASIN: 0230500005
Publication Date: July 10, 2007
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