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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
8.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Salesforce.com For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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Consumer-Centric Category Management : How to Increase Profits by Managing Categories based on Consumer Needs 
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Author: Acnielsen

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Rating: 4.0 out of 5 stars 5 reviews
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ASIN: 0471703591
Publication Date: December 7, 2005
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Consumer Behavior (9th Edition) 
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Authors: Leon Schiffman, Leslie Kanuk

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Sales Rank: 109979
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ASIN: 0131869604
Publication Date: February 27, 2006
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 
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Author: T. Scott Gross

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Rating: 5.0 out of 5 stars 4 reviews
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ASIN: 0793188237
Publication Date: September 1, 2004
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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service 
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Author: Donna Cutting

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Rating: 5.0 out of 5 stars 21 reviews
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ASIN: 0470174013
Publication Date: January 9, 2008
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Moments of Truth 
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Author: Jan Carlzon

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Rating: 4.5 out of 5 stars 20 reviews
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ASIN: 0060915803
Publication Date: February 15, 1989
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CRM at the Speed of Light, 3e 
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Author: Paul Greenberg

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Rating: 4.5 out of 5 stars 15 reviews
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ASIN: 0072231734
Publication Date: May 3, 2004
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Unscrewed: The Consumer's Guide to Getting What You Paid for 
enlarge enlarge  		 Unscrewed: The Consumer's Guide to Getting What You Paid for
Author: Ron Burley

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Rating: 4.5 out of 5 stars 20 reviews
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Category: Book
ASIN: 1580087620
Publication Date: August 15, 2006
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The Cruising Multihull 
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Author: Chris White

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Rating: 4.5 out of 5 stars 19 reviews
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ASIN: 0070698686
Publication Date: September 1, 1996
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GoldMine 6 for Dummies 
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Author: Joel Scott

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Rating: 3.5 out of 5 stars 9 reviews
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ASIN: 0764508458
Publication Date: December 2002
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The Ultimate Question 
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Author: Fred Reichheld

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Rating: 4.0 out of 5 stars 4 reviews
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ASIN: 1929494955
Publication Date: April 26, 2006
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