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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
5.The Ultimate Question: Driving Good Profits and True Growth
6.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Customer Service



    
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Raving Fans: A Revolutionary Approach To Customer Service 
enlarge enlarge  		 Raving Fans: A Revolutionary Approach To Customer Service
Authors: Kenneth H. Blanchard, Sheldon Bowles

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New (83) Used (180) Collectible (15) from $0.01

Rating: 4.0 out of 5 stars 124 reviews
Sales Rank: 2661
Category: Book
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Condition: Used Condition - GOOD can... more
The Ultimate Question: Driving Good Profits and True Growth 
enlarge enlarge  		 The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld

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New (55) Used (35) Collectible (2) from $7.60

Rating: 4.0 out of 5 stars 66 reviews
Sales Rank: 10851
Category: Book
ASIN: 1591397839
Publication Date: March 2, 2006
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
enlarge enlarge  		 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli

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Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 9663
Category: Book
ASIN: 0071548335
Publication Date: June 13, 2008
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results 
enlarge enlarge  		 Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author: Jack Mitchell

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Rating: 4.5 out of 5 stars 33 reviews
Sales Rank: 20110
Category: Book
ASIN: 1401300340
Publication Date: June 11, 2003
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know 
enlarge enlarge  		 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer

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New (54) Used (43) Collectible (4) from $3.11

Rating: 4.5 out of 5 stars 79 reviews
Sales Rank: 15118
Category: Book
ASIN: 188516730X
Publication Date: August 25, 1998
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Condition: Good copy with moderate reader... more
The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause 
enlarge enlarge  		 The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Authors: Arkadi Kuhlmann, Bruce Philp

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Rating: 5.0 out of 5 stars 3 reviews
Sales Rank: 9222
Category: Book
ASIN: 0470287233
Publication Date: October 27, 2008
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations 
enlarge enlarge  		 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard Berry, Kent Seltman

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New (39) Used (10) from $14.99

Rating: 4.5 out of 5 stars 11 reviews
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Category: Book
ASIN: 0071590730
Publication Date: May 19, 2008
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life 
enlarge enlarge  		 Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Author: Dennis Snow

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New (11) Used (2) from $13.36

Rating: 5.0 out of 5 stars 4 reviews
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Category: Book
ASIN: 1932021299
Publication Date: August 1, 2008
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Salesforce.com For Dummies (For Dummies (Computer/Tech)) 
enlarge enlarge  		 Salesforce.com For Dummies (For Dummies (Computer/Tech))
Authors: Tom Wong, Liz Kao

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New (43) Used (14) from $13.32

Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 23418
Category: Book
ASIN: 0470318120
Publication Date: August 4, 2008
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How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients 
enlarge enlarge  		 How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Author: Jeffrey J. Fox

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Rating: 3.5 out of 5 stars 68 reviews
Sales Rank: 14520
Category: Book
ASIN: 0786865954
Publication Date: May 17, 2000
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Condition: Millions of satisfied customers... more
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