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•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
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1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
5.The Ultimate Question: Driving Good Profits and True Growth
6.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
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1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
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1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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The Service Profit Chain 
enlarge enlarge  		 The Service Profit Chain
Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: $32.50
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New (36) Used (49) Collectible (2) from $0.25

Rating: 5.0 out of 5 stars 7 reviews
Sales Rank: 142135
Category: Book
ASIN: 0684832569
Publication Date: April 10, 1997
Availability: Usually ships in 1-2 business days
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage 
enlarge enlarge  		 Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Authors: James L. Heskett, W. Earl Sasser, Joe Wheeler

List Price: $35.00
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Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 74143
Category: Book
ASIN: 1422110230
Publication Date: December 8, 2008  (In 6 Days)
Availability: Usually ships in 1-2 business days


The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees 
enlarge enlarge  		 The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: $35.00
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New (37) Used (31) Collectible (1) from $0.88

Rating: 3.0 out of 5 stars 4 reviews
Sales Rank: 180629
Category: Book
ASIN: 0743225694
Publication Date: January 9, 2003
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Service Management Course 
enlarge enlarge  		 Service Management Course
Author: W. Earl Sasser

List Price: $45.00
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New (4) Used (13) from $1.16

Sales Rank: 2140552
Category: Book
ASIN: 0029140919
Publication Date: June 28, 1991
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