Page Rank 10 - SEO and Marketing Tips: Web Dev: The Big Book of Customer Service Training Games (Big Book Series)

General Marketing

Location: Home» Web Dev » The Big Book of Customer Service Training Games (Big Book Series)

Categories

•	Web Dev
•	Web Marketing
•	General Marketing
•	E-commerce

New Releases

•	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•	Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•	Customer Relationship Management, Second Edition
•	SugarCRM For Dummies (For Dummies (Computer/Tech))
•	Oracle CRM On Demand Reporting (Osborne Oracle Press)
•	Microsoft Dynamics(TM) CRM 4.0 Step by Step
•	Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•	Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Bestsellers

1.	Raving Fans: A Revolutionary Approach To Customer Service
2.	The Ultimate Question: Driving Good Profits and True Growth
3.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.	Managing Expectations
6.	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.	Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Most Gifted

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.	Bag the Elephant!: How to Win and Keep Big Customers
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Raving Fans: A Revolutionary Approach To Customer Service
8.	Beans: Four Principles for Running a Business in Good Times or Bad
9.	The Big Book of Customer Service Training Games (Big Book Series)
10.	100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

Most Wished For

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.	Raving Fans: A Revolutionary Approach To Customer Service
4.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	The Ultimate Question: Driving Good Profits and True Growth
10.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

The Big Book of Customer Service Training Games (Big Book Series)
enlarge	Authors: Peggy Carlaw, Vasudha K. Deming Publisher: McGraw-Hill Category: Book List Price: ~~$24.95~~ Buy New: $8.00 You Save: $16.95 (68%) New (37) Used (23) from $7.87 Rating: 25 reviews Sales Rank: 42371 Media: Paperback Edition: 1 Pages: 209 Number Of Items: 1 Shipping Weight (lbs): 0.9 Dimensions (in): 9.1 x 7.3 x 0.6 ISBN: 0070779740 Dewey Decimal Number: 658.812 UPC: 639785305712 EAN: 9780070779747 ASIN: 0070779740 Publication Date: September 1, 1998 Availability: Usually ships in 1-2 business days Shipping: Expedited shipping available Shipping: International shipping available Condition: Brand new, never read. Expedited shipping available. We ship worldwide!


Editorial Reviews: Product Description Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Customer Reviews: Read 20 more reviews... A useful way to train your people October 31, 2008 Simon Hazeldine (Loughborough, UK) Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit as much from this title but it could give some new ideas or approaches. If nothing else it will stop your customer service training being boring!! Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating' csi review March 10, 2008 G. Barton (california) This book was full of fun and easy games. I was able to implement the games while conducting a customer service class. The participants enjoyed the games and it really made the class move along quicker and I received the participation I was looking for. Great for small groups. Good for basics October 10, 2007 Paula (Atlanta, GA) Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service. The Big Book of Customer Service Training Games (Big Book of Business Games) April 11, 2007 S. Cathcart 1 out of 1 found this review helpful This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive. Best for active customer service training and seminars October 5, 2006 RAMI KANTARI (DUBAI, United Arab Emirates) 1 out of 2 found this review helpful Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.

SEO and Marketing TipsBETA RELEASE

Loan | Credit Cards | Internet Security | Online Loans | Debt Help Cheap Books | Linens | iPod Sale | Layouts MySpace Игри
Magazin Ro The Big Book of Customer Service Training Games (Big Book Series)