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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Customer Relationship Management, Second Edition
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Services Marketing 
enlarge enlarge  		 Services Marketing
Authors: Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Buy Used: $14.75



New (18) Used (58) from $14.75

Rating: 4.5 out of 5 stars 6 reviews
Sales Rank: 99930
Category: Book
ASIN: 0072961945
Publication Date: May 2, 2005
Availability: Usually ships in 1-2 business days
Delivering Quality Service 
enlarge enlarge  		 Delivering Quality Service
Author: Valarie A. Zeithaml

List Price: $36.00
Buy Used: $0.01
You Save: $35.99 (100%)



New (24) Used (55) Collectible (3) from $0.01

Rating: 4.0 out of 5 stars 5 reviews
Sales Rank: 489456
Category: Book
ASIN: 0029357012
Publication Date: March 19, 1990
Availability: Usually ships in 1-2 business days
Condition: With pride from Motor City.... more


Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge) 
enlarge enlarge  		 Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)
Author: Valarie A. Zeithaml And A. Parasuraman

Buy New: $25.00



Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 556706
Category: Book
ASIN: 0965711439
Publication Date: April 1, 2004
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 9 to 11 days
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy 
enlarge enlarge  		 Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
Authors: Roland Rust, Valarie Zeithaml, Katherine Lemon

List Price: $53.00
Buy Used: $2.69
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New (23) Used (26) from $2.69

Rating: 4.0 out of 5 stars 14 reviews
Sales Rank: 642713
Category: Book
ASIN: 0684864665
Publication Date: June 27, 2000
Availability: Usually ships in 1-2 business days
Condition: Used Condition - GOOD can... more
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