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The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Customer Relationship Management, Second Edition
SugarCRM For Dummies (For Dummies (Computer/Tech))
Oracle CRM On Demand Reporting (Osborne Oracle Press)
Microsoft Dynamics(TM) CRM 4.0 Step by Step
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Services Marketing 
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 Services Marketing
Authors: Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Buy Used: $14.75



New (18) Used (58) from $14.75

Rating: 4.5 out of 5 stars 6 reviews
Sales Rank: 99930
Category: Book
ASIN: 0072961945
Publication Date: May 2, 2005
Availability: Usually ships in 1-2 business days
Delivering Quality Service 
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 Delivering Quality Service
Author: Valarie A. Zeithaml

List Price: $36.00
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New (24) Used (55) Collectible (3) from $0.01

Rating: 4.0 out of 5 stars 5 reviews
Sales Rank: 489456
Category: Book
ASIN: 0029357012
Publication Date: March 19, 1990
Availability: Usually ships in 1-2 business days
Condition: With pride from Motor City.... more



Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge) 
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 Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)
Author: Valarie A. Zeithaml And A. Parasuraman

Buy New: $25.00



Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 556706
Category: Book
ASIN: 0965711439
Publication Date: April 1, 2004
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Availability: Usually ships in 9 to 11 days
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy 
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 Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
Authors: Roland Rust, Valarie Zeithaml, Katherine Lemon

List Price: $53.00
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New (23) Used (26) from $2.69

Rating: 4.0 out of 5 stars 14 reviews
Sales Rank: 642713
Category: Book
ASIN: 0684864665
Publication Date: June 27, 2000
Availability: Usually ships in 1-2 business days
Condition: Used Condition - GOOD can... more
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