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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
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•Oracle CRM On Demand Reporting (Osborne Oracle Press)
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1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Crisp: Success as a CSR (Crisp Professional Series)
6.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
9.Managing Expectations
10.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
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1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Customer Service Skills for Success 
enlarge enlarge  		 Customer Service Skills for Success
Author: Robert W Lucas

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Sales Rank: 241303
Category: Book
ASIN: 0073545449
Publication Date: January 14, 2008
Availability: Usually ships in 1-2 business days
Condition: FREE USPS Expedited shipping... more
Customer Service: Building Successful Skills for the Twenty-First Century 
enlarge enlarge  		 Customer Service: Building Successful Skills for the Twenty-First Century
Author: Robert W Lucas

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Rating: 4.0 out of 5 stars 2 reviews
Sales Rank: 72392
Category: Book
ASIN: 0072938056
Publication Date: May 21, 2004
Availability: Usually ships in 1-2 business days
Condition: Little or no highlighting.... more


Customer Service: Skills and Concepts for Success, Student Edition 
enlarge enlarge  		 Customer Service: Skills and Concepts for Success, Student Edition
Author: Robert W Lucas

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Rating: 4.5 out of 5 stars 2 reviews
Sales Rank: 1182667
Category: Book
ASIN: 0078226333
Publication Date: November 1, 2000
Availability: Usually ships in 1-2 business days
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 How to Be a Great Call Center Representative
Author: Robert W. Lucas

List Price: $159.00
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Category: Book
ASIN: 0761213465
Publication Date: January 2001
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 3 to 5 weeks
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