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Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.The Ultimate Question: Driving Good Profits and True Growth
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
6.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
7.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
8.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Salesforce.com For Dummies (For Dummies (Computer/Tech))
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1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
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1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization 
enlarge enlarge  		 The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Author: Robert Spector

List Price: $21.95
Buy New: $12.30
You Save: $9.65 (44%)



New (35) Used (17) Collectible (2) from $12.22

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 80674
Category: Book
ASIN: 0471702862
Publication Date: March 8, 2005
Availability: Usually ships in 1-2 business days
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 
enlarge enlarge  		 The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Authors: Robert Spector, Patrick D. Mccarthy

List Price: $19.95
Buy Used: $0.12
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New (17) Used (33) Collectible (3) from $0.12

Rating: 4.5 out of 5 stars 18 reviews
Sales Rank: 353479
Category: Book
ASIN: 0471161608
Publication Date: September 1996
Availability: Usually ships in 1-2 business days
Condition: Giving great service since... more


Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company 
enlarge enlarge  		 Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Author: Robert Spector

List Price: $34.95
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New (6) Used (24) Collectible (4) from $2.78

Rating: 3.5 out of 5 stars 3 reviews
Sales Rank: 700194
Category: Book
ASIN: 0471355941
Publication Date: January 15, 2000
Availability: Usually ships in 1-2 business days
Condition: 100% GUARANTEED! Fast shipping... more
Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers 
enlarge enlarge  		 Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Author: Robert Spector

List Price: $20.95
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New (25) Used (23) from $0.01

Rating: 4.5 out of 5 stars 2 reviews
Sales Rank: 1023274
Category: Book
ASIN: 0738208035
Publication Date: January 7, 2003
Availability: Usually ships in 1-2 business days
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