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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.The Ultimate Question: Driving Good Profits and True Growth
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
6.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
7.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
8.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Salesforce.com For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results 
enlarge enlarge  		 Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson

List Price: $21.95
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New (38) Used (17) from $9.50

Rating: 4.5 out of 5 stars 9 reviews
Sales Rank: 64456
Category: Book
ASIN: 0814472907
Publication Date: September 2, 2005
Availability: Usually ships in 1-2 business days
Award Winning Customer Service: 101 Ways to Guarantee Great Performance 
enlarge enlarge  		 Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Author: Renee Evenson

List Price: $17.95
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New (32) Used (15) from $7.31

Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 233804
Category: Book
ASIN: 0814474543
Publication Date: September 12, 2007
Availability: Usually ships in 1-2 business days


Customer Service 101: Basic Lessons to Be Your Best 
enlarge enlarge  		 Customer Service 101: Basic Lessons to Be Your Best
Author: Renee Evenson

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New (17) Used (11) from $4.25

Rating: 4.0 out of 5 stars 1 reviews
Sales Rank: 853824
Category: Book
ASIN: 1890181005
Publication Date: July 1, 1997
Availability: Usually ships in 1-2 business days
Customer Service 201: Managing Your People to Be Their Best 
enlarge enlarge  		 Customer Service 201: Managing Your People to Be Their Best
Author: Renee Evenson

List Price: $19.95
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New (10) Used (6) from $9.84

Sales Rank: 1304851
Category: Book
ASIN: 1890181013
Publication Date: July 1, 1997
Availability: Usually ships in 1-2 business days
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