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•	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•	Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•	Customer Relationship Management, Second Edition
•	SugarCRM For Dummies (For Dummies (Computer/Tech))
•	Oracle CRM On Demand Reporting (Osborne Oracle Press)
•	Microsoft Dynamics(TM) CRM 4.0 Step by Step
•	Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•	Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Bestsellers

1.	Raving Fans: A Revolutionary Approach To Customer Service
2.	The Ultimate Question: Driving Good Profits and True Growth
3.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.	Managing Expectations
6.	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.	Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Most Gifted

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.	Bag the Elephant!: How to Win and Keep Big Customers
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Raving Fans: A Revolutionary Approach To Customer Service
8.	Beans: Four Principles for Running a Business in Good Times or Bad
9.	The Big Book of Customer Service Training Games (Big Book Series)
10.	100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

Most Wished For

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.	Raving Fans: A Revolutionary Approach To Customer Service
4.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	The Ultimate Question: Driving Good Profits and True Growth
10.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Web Dev: Customer Service

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Authors: Peggy Carlaw, Vasudha K. Deming

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Rating: 4.5 out of 5 stars

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ASIN: 0070779740
Publication Date: September 1, 1998
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Authors: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann

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Category: Book
ASIN: 0071388885
Publication Date: December 24, 2002
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