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| | Clients Forever: How Your Clients Can Build Your Business for You
Author: Doug Carter
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ASIN: 007140256X
Publication Date: February 27, 2003
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|  | | World-Class Customer Satisfaction
Author: Jonathan D. Barsky Phd.
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ASIN: 0786301287
Publication Date: September 1, 1996
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| | Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines
Authors: Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar
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| | CRM at the Speed of Light, Fourth Edition: CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series)
Author: Paul Greenberg
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| | The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success
Authors: Timothy L. Keiningham, Terry Vavra
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| | | Service Operations Management (Mcgraw Hill Series in Quantitative Methods for Management)
Author: James A. Fitzsimmons
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| | The Lead Ladder: Turn Strangers Into Clients, One Step at a Time
Author: Marcus Schaller
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| | The Outside-In Corporation
Author: Barbara Bund
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| | Customer Chemistry: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't
Authors: Mary Naylor, Susan Greco
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Publication Date: April 2002
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| | Warranties: Planning, Analysis, and Implementation
Author: James R. Brennan
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Sales Rank: 1586821
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ASIN: 0070075670
Publication Date: May 1, 1994
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