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Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Web Dev: Customer Service



    
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Strategies For Effective Customer Education 
enlarge enlarge  		 Strategies For Effective Customer Education
Author: Peter Honebein

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New (17) Used (13) from $2.29

Sales Rank: 1086659
Category: Book
ASIN: 0844235822
Publication Date: January 11, 1997
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Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer 
enlarge enlarge  		 Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer
Authors: Dr. Rick Brinkman, Dr. Rick Kirschner

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Rating: 4.5 out of 5 stars 2 reviews
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Category: Book
ASIN: 0071448020
Publication Date: September 9, 2005
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What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain 
enlarge enlarge  		 What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
Authors: Steven Cody, Richard Harte

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Rating: 3.5 out of 5 stars 8 reviews
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ASIN: 0071411038
Publication Date: February 27, 2003
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How You Do... What You Do: Create Service Excellence That Wins Clients For Life 
enlarge enlarge  		 How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Author: Bob Livingston

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Rating: 5.0 out of 5 stars 7 reviews
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ASIN: 0071592784
Publication Date: June 2, 2008
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded 
enlarge enlarge  		 Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded
Authors: Jeff Gee, Val Gee

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Category: Book
ASIN: 0071625798
Publication Date: May 31, 2009  (In 142 Days)
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OPT-IN MARKETING : How the Breakthrough Process of Consensual 
enlarge enlarge  		 OPT-IN MARKETING : How the Breakthrough Process of Consensual
Authors: Ernan Roman, Scott Hornstein

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Rating: 5.0 out of 5 stars 6 reviews
Sales Rank: 978847
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ASIN: 007143528X
Publication Date: June 18, 2004
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The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First 
enlarge enlarge  		 The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
Author: Harvey Thompson

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Rating: 4.5 out of 5 stars 6 reviews
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Category: Book
ASIN: 0071352104
Publication Date: December 10, 1999
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Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing 
enlarge enlarge  		 Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing
Authors: Abaete De Azevedo, Ricardo Pomeranz

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Rating: 4.0 out of 5 stars 1 reviews
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Category: Book
ASIN: 0071497048
Publication Date: September 29, 2008
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Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty 
enlarge enlarge  		 Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty
Author: Dan Stiff

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Rating: 5.0 out of 5 stars 3 reviews
Sales Rank: 658403
Category: Book
ASIN: 0071470425
Publication Date: May 16, 2006
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The eProcess Edge: Creating Customer Value & Business in the Internet Era 
enlarge enlarge  		 The eProcess Edge: Creating Customer Value & Business in the Internet Era
Authors: Peter Keen, Mark Mcdonald

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Rating: 4.5 out of 5 stars 14 reviews
Sales Rank: 1177133
Category: Book
ASIN: 0072126264
Publication Date: June 16, 2000
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