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| | Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Authors: Gerald A. Michaelson, Steven W. Michaelson, Gerald Michaelson, Steven Michaelson
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ASIN: 0071427309
Publication Date: October 20, 2003
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| | Secrets of Customer Relationship Management: It's All About How You Make Them Feel
Author: James G. Barnes
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ASIN: 0071362533
Publication Date: September 28, 2000
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 | | Operations Management: Customer-Focused Principles
Authors: Richard J. Schonberger, Edward M., Jr. Knod
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ASIN: 0256194068
Publication Date: November 1, 1996
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| | Value-Based Marketing for Bottom-Line success : 5 Steps to Creating Customer Value
Authors: J. Nicholas Debonis, Eric W. Balinski, Philip Allen
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| | Customer Service and the Telephone
Authors: Dennis Becker, Paula Borkum Becker
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ASIN: 0786302240
Publication Date: May 1, 1994
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| | Make Winning a Habit: Five Keys to Making More Sales and Beating Your Competition
Author: Rick Page
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| | Care Packages for Your Customers
Author: Barbara Glanz
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| | Aftermarketing
Author: Terry G. Vavra
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ASIN: 0786304057
Publication Date: May 1, 1995
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| | Customer-Driven Project Management : Building Quality into Project Processes
Authors: Bruce T. Barkley, James H. Saylor
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ASIN: 0071369821
Publication Date: June 12, 2001
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| | The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
Author: Ray Mckenzie
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ASIN: 0070860815
Publication Date: January 15, 2001
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