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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.The Ultimate Question: Driving Good Profits and True Growth
10.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Web Dev: Customer Service



    
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy 
enlarge enlarge  		 Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Author: Bill Stinnett

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Rating: 5.0 out of 5 stars 22 reviews
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Category: Book
ASIN: 0071441883
Publication Date: October 29, 2004
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Oracle CRM On Demand Reporting (Osborne Oracle Press) 
enlarge enlarge  		 Oracle CRM On Demand Reporting (Osborne Oracle Press)
Author: Michael D. Lairson

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ASIN: 0071593047
Publication Date: September 12, 2008
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Sun Tzu Strategies for Winning the Marketing War: 12 Essential Principles for Winning the War for Customers 
enlarge enlarge  		 Sun Tzu Strategies for Winning the Marketing War: 12 Essential Principles for Winning the War for Customers
Authors: Gerald A. Michaelson, Steven W. Michaelson, Gerald Michaelson, Steven Michaelson

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Rating: 5.0 out of 5 stars 1 reviews
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ASIN: 0071427317
Publication Date: October 20, 2003
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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff 
enlarge enlarge  		 Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Authors: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann

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Publication Date: December 24, 2002
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The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability 
enlarge enlarge  		 The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
Author: John Freeland

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The Ten Demandments: Rules to Live By in the Age of the Demanding Customer 
enlarge enlarge  		 The Ten Demandments: Rules to Live By in the Age of the Demanding Customer
Authors: Kelly Mooney, Laura Bergheim

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Rating: 5.0 out of 5 stars 11 reviews
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ASIN: 007142735X
Publication Date: August 14, 2003
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Customer Service Excellence 
enlarge enlarge  		 Customer Service Excellence
Author: Debra J. Macneill

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ASIN: 1556239696
Publication Date: May 1, 1993
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401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition 
enlarge enlarge  		 401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition
Author: Tom Feltenstein

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ASIN: 0071441379
Publication Date: December 21, 2004
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Emotion Marketing: The Hallmark Way of Winning Customers for Life 
enlarge enlarge  		 Emotion Marketing: The Hallmark Way of Winning Customers for Life
Authors: Scott Robinette, Vicki Lenz, Jr. Hall Don, Claire Brand, Don Hall Jr.

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Rating: 4.5 out of 5 stars 10 reviews
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ASIN: 0071364145
Publication Date: December 30, 2000
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Built for Use: Driving Profitability Through the User Experience 
enlarge enlarge  		 Built for Use: Driving Profitability Through the User Experience
Authors: Karen Donoghue, Michael D Schrage

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Rating: 4.0 out of 5 stars 9 reviews
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ASIN: 0071383042
Publication Date: February 12, 2002
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