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•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Emotionomics: Leveraging Emotions for Business Success
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•The Truth About What Customers Want
•The Art of Retail Buying: An Introduction to Best Practices from the Industry
•Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
Bestsellers
1.Consumer Behavior (8th Edition)
2.Consumer Behavior (9th Edition)
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Consumer Behavior
5.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Supply Chain Management (3rd Edition)
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
10.The Ultimate Question: Driving Good Profits and True Growth
Most Gifted
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.The Ultimate Question: Driving Good Profits and True Growth
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.Bag the Elephant!: How to Win and Keep Big Customers
9.Sales and Service for the Wine Professional
10.Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Most Wished For
1.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Raving Fans: A Revolutionary Approach To Customer Service
10.The Ultimate Question: Driving Good Profits and True Growth
 

Web Dev: Customer Service



    
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Instant Repeat Business (Instant Success) 
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Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 364011
Category: Book
ASIN: 0071466665
Publication Date: December 19, 2005
Availability: Usually ships in 1-2 business days
Master Data Management and Customer Data Integration for a Global Enterprise 
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Authors: Alex Berson, Larry Dubov

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Rating: 4.5 out of 5 stars 2 reviews
Sales Rank: 118307
Category: Book
ASIN: 0072263490
Publication Date: May 24, 2007
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Services Marketing 
enlarge enlarge  		 Services Marketing
Authors: Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

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Rating: 4.5 out of 5 stars 7 reviews
Sales Rank: 31881
Category: Book
ASIN: 0072961945
Publication Date: May 2, 2005
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Condition: Textbook fourth edition. CD... more
The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work 
enlarge enlarge  		 The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
Authors: Jeff Gee, Val Gee

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Rating: 4.5 out of 5 stars 6 reviews
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Category: Book
ASIN: 0071467645
Publication Date: February 1, 2006
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Instant Leads (Instant Success) 
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Authors: Bradley J Sugars, Brad Sugars

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Rating: 4.5 out of 5 stars 5 reviews
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Category: Book
ASIN: 0071466630
Publication Date: December 19, 2005
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Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces 
enlarge enlarge  		 Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces
Author: Rick Page

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Rating: 4.5 out of 5 stars 4 reviews
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ASIN: 0071465022
Publication Date: March 29, 2006
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Customer Relationship Management (The Briefcase Book Series) 
enlarge enlarge  		 Customer Relationship Management (The Briefcase Book Series)
Authors: Kristin L. Anderson, Carol J. Kerr

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Rating: 5.0 out of 5 stars 4 reviews
Sales Rank: 452029
Category: Book
ASIN: 0071379541
Publication Date: September 18, 2001
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The Mind of the Customer 
enlarge enlarge  		 The Mind of the Customer
Authors: Richard Hodge, Lou Schachter

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Rating: 5.0 out of 5 stars 10 reviews
Sales Rank: 350715
Category: Book
ASIN: 0071470271
Publication Date: February 3, 2006
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Condition: No Dust Jacket, Cover Lightly... more


Instant Referrals 
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Authors: Bradley J Sugars, Brad Sugars

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New (33) Used (12) from $5.91

Rating: 4.0 out of 5 stars 12 reviews
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ASIN: 0071466673
Publication Date: December 19, 2005
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CRM at the Speed of Light, 3e 
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Author: Paul Greenberg

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Rating: 4.5 out of 5 stars 15 reviews
Sales Rank: 86755
Category: Book
ASIN: 0072231734
Publication Date: May 3, 2004
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Condition: hardcover, clean pages no... more
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