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6.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.	Supply Chain Management (3rd Edition)
8.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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4.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
5.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
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4.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
7.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
8.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.	Raving Fans: A Revolutionary Approach To Customer Service
10.	The Ultimate Question: Driving Good Profits and True Growth

Web Dev: Customer Service

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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

Authors: Bryan Bergeron, Ray Kurzweil

List Price: ~~$27.95~~
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Rating: 4.5 out of 5 stars

15 reviews
Sales Rank: 1686738
Category: Book
ASIN: 007136479X
Publication Date: October 27, 2000
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Customer Relationship Management

Authors: Kaj Storbacka, Lehtinen Jarmo R., Jarmo R. Lehtinen

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Rating: 5.0 out of 5 stars

1 reviews
Sales Rank: 2024706
Category: Book
ASIN: 0071188614
Publication Date: December 15, 2001
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