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Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
5.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
6.The Ultimate Question: Driving Good Profits and True Growth
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
9.Human Sigma: Managing the Employee-Customer Encounter
10.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
6.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
 

Web Dev: Customer Service



    
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
enlarge enlarge  		 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli

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New (43) Used (11) Collectible (1) from $13.76

Rating: 4.5 out of 5 stars 10 reviews
Sales Rank: 8154
Category: Book
ASIN: 0071548335
Publication Date: June 13, 2008
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations 
enlarge enlarge  		 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard Berry, Kent Seltman

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New (39) Used (10) from $14.99

Rating: 4.5 out of 5 stars 11 reviews
Sales Rank: 16283
Category: Book
ASIN: 0071590730
Publication Date: May 19, 2008
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The Big Book of Customer Service Training Games (Big Book Series) 
enlarge enlarge  		 The Big Book of Customer Service Training Games (Big Book Series)
Authors: Peggy Carlaw, Vasudha K. Deming

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New (37) Used (22) from $7.97

Rating: 4.5 out of 5 stars 25 reviews
Sales Rank: 50191
Category: Book
ASIN: 0070779740
Publication Date: September 1, 1998
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) 
enlarge enlarge  		 Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal

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New (25) Used (11) from $4.06

Rating: 3.5 out of 5 stars 5 reviews
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Category: Book
ASIN: 007144453X
Publication Date: December 29, 2004
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CustomerCentric Selling 
enlarge enlarge  		 CustomerCentric Selling
Authors: Michael Bosworth, John Holland, Michael Bosworth, John Holland

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Rating: 4.0 out of 5 stars 21 reviews
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Category: Book
ASIN: 0071425454
Publication Date: November 21, 2003
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Get More Referrals Now! 
enlarge enlarge  		 Get More Referrals Now!
Authors: Bill Cates, Bill Cates

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Rating: 5.0 out of 5 stars 22 reviews
Sales Rank: 90852
Category: Book
ASIN: 0071417753
Publication Date: March 19, 2004
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! 
enlarge enlarge  		 Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Authors: Jeff Gee, Val Gee

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New (35) Used (26) from $2.25

Rating: 4.5 out of 5 stars 12 reviews
Sales Rank: 193741
Category: Book
ASIN: 0070248176
Publication Date: July 26, 1999
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The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World 
enlarge enlarge  		 The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
Authors: C.britt Beemer, Robert L. Shook

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New (43) Used (8) from $12.90

Rating: 5.0 out of 5 stars 6 reviews
Sales Rank: 384534
Category: Book
ASIN: 0071603654
Publication Date: October 1, 2008
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Oracle CRM On Demand Reporting (Osborne Oracle Press) 
enlarge enlarge  		 Oracle CRM On Demand Reporting (Osborne Oracle Press)
Author: Michael D. Lairson

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Sales Rank: 96065
Category: Book
ASIN: 0071593047
Publication Date: September 12, 2008
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Master Data Management and Customer Data Integration for a Global Enterprise 
enlarge enlarge  		 Master Data Management and Customer Data Integration for a Global Enterprise
Authors: Alex Berson, Larry Dubov

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New (30) Used (12) from $24.85

Rating: 4.5 out of 5 stars 2 reviews
Sales Rank: 373435
Category: Book
ASIN: 0072263490
Publication Date: May 24, 2007
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