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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
5.The Ultimate Question: Driving Good Profits and True Growth
6.The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
7.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation 
enlarge enlarge  		 Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Authors: Lisa Ford, David Mcnair, Bill Perry

List Price: $12.95
Buy New: $1.05
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New (36) Used (27) Collectible (2) from $1.01

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 63703
Category: Book
ASIN: 1580624588
Publication Date: January 1, 2001
Availability: Usually ships in 1-2 business days
Only The Best On Customer Service (Only The Best Series) 
enlarge enlarge  		 Only The Best On Customer Service (Only The Best Series)
Author: Larry H. Winget; Shep Hyken; Sue Pistone; Keith Harrell; Mikki Williams; Sue Hershkowitz; Vic Osteen; Scott Mckain; Lisa Ford; Mel Kleiman; Roxanne Emmerich; Dan Clark; Marc Hardy

List Price: $11.95
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New (6) Used (14) from $1.78

Sales Rank: 964760
Category: Book
ASIN: 1881342131
Publication Date: June 10, 1996
Availability: Usually ships in 1-2 business days


 How to Give Exceptional Customer Service
Author: Lisa Ford

List Price: $15.95
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Used (8) from $5.24

Sales Rank: 2430071
Category: Book
ASIN: 1559770511
Publication Date: March 1995
Availability: Usually ships in 1-2 business days
Condition: tapes 04247
Customer Service Excellence: It's in the Details (Ami How-to Series) 
enlarge enlarge  		 Customer Service Excellence: It's in the Details (Ami How-to Series)
Authors: Lisa Ford, Karen M. Miller

List Price: $14.95
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New (4) Used (8) from $2.82

Sales Rank: 2494229
Category: Book
ASIN: 1884926835
Publication Date: November 1997
Availability: Usually ships in 1-2 business days
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