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New Releases
•The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
•Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
•Salesforce.com For Dummies (For Dummies (Computer/Tech))
•Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
•Microsoft Dynamics(TM) CRM 4.0 and Microsoft Dynamics Live CRM Step by Step (Step By Step
•Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
•The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
•A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
•Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
Bestsellers
1.Consumer Behavior (8th Edition)
2.Raving Fans: A Revolutionary Approach To Customer Service
3.Consumer Behavior (9th Edition)
4.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
5.The Ultimate Question: Driving Good Profits and True Growth
6.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
7.Supply Chain Management (3rd Edition)
8.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
9.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
10.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Most Gifted
1.Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
2.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Bag the Elephant!: How to Win and Keep Big Customers
5.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6.Managing the Customer Experience: A Measurement-Based Approach
7.The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
8.Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
9.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
10.The Ultimate Question: Driving Good Profits and True Growth
Most Wished For
1.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Ultimate Question: Driving Good Profits and True Growth
7.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
8.Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
9.Raving Fans: A Revolutionary Approach To Customer Service
10.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
 

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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations 
enlarge enlarge  		 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard L. Berry, Kent D. Seltman

List Price: $27.95
Buy New: $16.03
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New (26) Used (6) from $13.97

Rating: 4.5 out of 5 stars 8 reviews
Sales Rank: 11241
Category: Book
ASIN: 0071590730
Publication Date: May 19, 2008
Availability: Usually ships in 1-2 business days
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
enlarge enlarge  		 Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Author: Leonard L. Berry

List Price: $28.00
Buy New: $3.98
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New (21) Used (49) Collectible (5) from $3.25

Rating: 5.0 out of 5 stars 18 reviews
Sales Rank: 89001
Category: Book
ASIN: 0684845113
Publication Date: February 12, 1999
Availability: Usually ships in 1-2 business days


On Great Service: A Framework for Action 
enlarge enlarge  		 On Great Service: A Framework for Action
Author: Leonard L. Berry

List Price: $40.00
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New (31) Used (61) Collectible (6) from $0.01

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 582652
Category: Book
ASIN: 0029185556
Publication Date: April 1, 1995
Availability: Usually ships in 1-2 business days
Condition: Shows some signs of wear,... more
 Marketing Services: Competing Through Quality
Author: Leonard L. Berry

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New (14) Used (13) from $9.02

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 1220675
Category: Book
ASIN: 0743267419
Publication Date: April 16, 2004
Availability: Usually ships in 1-2 business days


Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido 
enlarge enlarge  		 Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido
Author: Leonard L. Berry

List Price: $32.00
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New (10) Used (5) from $17.77

Sales Rank: 2420874
Category: Book
ASIN: 9506413150
Publication Date: October 1, 2001
Availability: Usually ships in 1-2 business days
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