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1.	Raving Fans: A Revolutionary Approach To Customer Service
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3.	The Ultimate Question: Driving Good Profits and True Growth
4.	Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
5.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
6.	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.	The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
8.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
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3.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.	Bag the Elephant!: How to Win and Keep Big Customers
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Raving Fans: A Revolutionary Approach To Customer Service
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4.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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9.	The Ultimate Question: Driving Good Profits and True Growth
10.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Web Dev: Customer Service

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The Service Profit Chain

Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: ~~$32.50~~
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New (36) Used (49) Collectible (2) from $0.25

Rating: 5.0 out of 5 stars

7 reviews
Sales Rank: 152022
Category: Book
ASIN: 0684832569
Publication Date: April 10, 1997
Availability: Usually ships in 1-2 business days

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: ~~$35.00~~
Buy Used: $0.88
You Save: $34.12 (97%)

New (37) Used (31) Collectible (1) from $0.88

Rating: 3.0 out of 5 stars

4 reviews
Sales Rank: 189763
Category: Book
ASIN: 0743225694
Publication Date: January 9, 2003
Availability: Usually ships in 1-2 business days
Condition: Highlightings Present Buy... more

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