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New Releases
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Customer Relationship Management, Second Edition
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series) 
enlarge enlarge  		 The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
Author: Tim Templeton

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Rating: 4.5 out of 5 stars 27 reviews
Sales Rank: 54947
Category: Book
ASIN: 1576753212
Publication Date: January 1, 2005
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Customer Mania! It's Never Too Late to Build a Customer-Focused Company 
enlarge enlarge  		 Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Author: Ken Blanchard

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New (49) Used (47) Collectible (2) from $0.54

Rating: 5.0 out of 5 stars 4 reviews
Sales Rank: 73642
Category: Book
ASIN: 0743270282
Publication Date: November 2, 2004
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 Fish!
Authors: Stephen C. Lundin, John Christensen, Harry Paul, Ken Blanchard

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Rating: 3.5 out of 5 stars 224 reviews
Sales Rank: 1409381
Category: Book
ASIN: 0786868813
Publication Date: August 22, 2001
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Condition: We ship books out daily M-F.... more
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