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Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.Human Sigma: Managing the Employee-Customer Encounter
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.The Ultimate Question: Driving Good Profits and True Growth
5.How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
6.Sales and Service for the Wine Professional
7.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Salesforce.com For Dummies (For Dummies (Computer/Tech))
10.Consumer Behavior
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1.The Ultimate Question: Driving Good Profits and True Growth
2.Raving Fans: A Revolutionary Approach To Customer Service
3.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
4.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
5.Bag the Elephant!: How to Win and Keep Big Customers
6.Satisfaction: How Every Great Company Listens to the Voice of the Customer
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
9.Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
10.How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
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1.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
2.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
3.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
4.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
5.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
6.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
7.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
8.Raving Fans: A Revolutionary Approach To Customer Service
9.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
10.The Ultimate Question: Driving Good Profits and True Growth
 

Web Dev: Customer Service



    
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What's the Secret: To Providing a World-Class Customer Experience 
enlarge enlarge  		 What's the Secret: To Providing a World-Class Customer Experience
Author: John R. Dijulius

List Price: $27.95
Buy New: $15.54
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New (33) Used (9) from $15.54

Rating: 5.0 out of 5 stars 5 reviews
Sales Rank: 38607
Category: Book
ASIN: 0470196122
Publication Date: May 2, 2008
Availability: Usually ships in 1-2 business days
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service 
enlarge enlarge  		 Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Author: John R. Dijulius

List Price: $17.95
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New (29) Used (14) Collectible (1) from $8.49

Rating: 5.0 out of 5 stars 24 reviews
Sales Rank: 82221
Category: Book
ASIN: 0814471714
Publication Date: January 28, 2003
Availability: Usually ships in 1-2 business days
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