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New Releases
•The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
•Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
•Salesforce.com For Dummies (For Dummies (Computer/Tech))
•Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
•Microsoft Dynamics(TM) CRM 4.0 and Microsoft Dynamics Live CRM Step by Step (Step By Step
•Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
•The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
•A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
•Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
Bestsellers
1.Consumer Behavior (8th Edition)
2.Raving Fans: A Revolutionary Approach To Customer Service
3.Consumer Behavior (9th Edition)
4.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
5.The Ultimate Question: Driving Good Profits and True Growth
6.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
7.Supply Chain Management (3rd Edition)
8.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
9.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
10.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Most Gifted
1.Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
2.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Bag the Elephant!: How to Win and Keep Big Customers
5.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6.Managing the Customer Experience: A Measurement-Based Approach
7.The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
8.Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
9.Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
10.The Ultimate Question: Driving Good Profits and True Growth
Most Wished For
1.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
2.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
3.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Ultimate Question: Driving Good Profits and True Growth
7.Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
8.Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
9.Raving Fans: A Revolutionary Approach To Customer Service
10.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
 

Web Dev: Customer Service



    
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know 
enlarge enlarge  		 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer

List Price: $30.00
Buy New: $9.98
You Save: $20.02 (67%)



New (40) Used (35) Collectible (7) from $7.74

Rating: 4.5 out of 5 stars 78 reviews
Sales Rank: 12059
Category: Book
ASIN: 188516730X
Publication Date: August 25, 1998
Availability: Usually ships in 1-2 business days
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books) 
enlarge enlarge  		 Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Author: Jeffrey Gitomer

List Price: $19.99
Buy New: $9.00
You Save: $10.99 (55%)



New (36) Used (30) Collectible (2) from $7.20

Rating: 4.5 out of 5 stars 46 reviews
Sales Rank: 11757
Category: Book
ASIN: 0131735365
Publication Date: March 3, 2006
Availability: Usually ships in 1-2 business days


There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Power for Creating Fame, Fortune, and a Business Empire TodayGuaranteed! 
enlarge enlarge  		 There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire TodayGuaranteed!
Author: Joe Vitale

List Price: $24.95
Buy New: $12.00
You Save: $12.95 (52%)



New (29) Used (12) from $12.00

Rating: 4.5 out of 5 stars 15 reviews
Sales Rank: 311159
Category: Book
ASIN: 0471784621
Publication Date: April 14, 2006
Availability: Usually ships in 1-2 business days
Customer Satisfaction: Practical Tools for Building Important Relationships (Crisp Fifty-Minute Books) 
enlarge enlarge  		 Customer Satisfaction: Practical Tools for Building Important Relationships (Crisp Fifty-Minute Books)
Authors: Jeffrey Gitomer, Dru Scott

Buy Used: $2.86



Used (4) from $2.86

Sales Rank: 567286
Category: Book
ASIN: 1560525231
Publication Date: March 31, 2000
Availability: Usually ships in 1-2 business days
Condition: Shows some signs of wear,... more
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